Hik-Connect Hik-Connect Android app is showing "Loading pictures failed" for doorbell snapshots?
- Thread starter pandyteam
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Not yet, sorry. Our UK Support contact changed suddenly this week and we've been re-explaining all our ongoing cases so the new one can pick them up this week - we're back at square one with most.
It's also worth contacting Hikvision Support in your region or asking your supplier to do so, as they may want to look at the issues remotely or be able to get a faster response.
It's also worth contacting Hikvision Support in your region or asking your supplier to do so, as they may want to look at the issues remotely or be able to get a faster response.
- Thread starter
- #25
I updated KD8003 to V2.2.62_Build 231108 Protocol 2.0 and KH6320 to V2.2.24 Build240115 but the issue is still present 
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Hi all - Hikvision have asked if you could test the latest version of Hik-Connect and let us know if you're still seeing this issue please.
For some reason, most phones/tablets wont auto-update Hik-Connect, so you will need to open the app store on your device to make sure it updates.
The latest versions are 6.3.1 for iOS and 6.3.0 for Android.
For some reason, most phones/tablets wont auto-update Hik-Connect, so you will need to open the app store on your device to make sure it updates.
The latest versions are 6.3.1 for iOS and 6.3.0 for Android.
Setting "Call forwarding time" to 0 seconds and I can see thumbnail again in the app when I press the ring button.
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I've attached a patched firmware for the indoor stations, provided by Hikvision, to fix this thumbnail issue.
This is fine for UK and European models, but if you're outside of these regions and have any doubts, I recommend contacting your supplier or local Hikvision Technical Support to check that it is OK to use:
www.hikvision.com
This is fine for UK and European models, but if you're outside of these regions and have any doubts, I recommend contacting your supplier or local Hikvision Technical Support to check that it is OK to use:
