hik connect

New version 6.4.201 out. The new version now allows you to see the firmware version of NVR connected cameras and update where a new version is available. I’ve noticed that the slow loading playback timeline is resolved for my M series as well. It now loads instantly with event markers (under...

Hello, A while back I purchased 4x Hikvision DS-2CD2387G2-LSU-SL-B and the DS-7608NI-I2/8P NVR to go with them. The cameras have been good, but I have been battling with playback/recording issues with there been gaps in footage and playback problems. I have tired downloading the footage through...

Just installed a DS-2DE4A225IW-DE S6 to a ds 7608ni i2 8p and as the device is added to my hik connect account, i can see the presets. But the shared users can only use the joystick and zoom functions. Even in landscape mode it's not showing. Any ideas or fixes?

What options do I have regarding the upgrade of my home intercom system? I have seen that 2N make a 2-wire to ethernet adapter. But, if possible, I would like to avoid that hassle and get a wireless solution. I currently have a 2-wire Aiphone home intercom system (upstairs and downstairs...

Any ideas why the video playback event thumbnail are not appearing in the Hik-connect app? Got a new NVR and ColorVu cameras installed recently. Latest version for all.

Hi I have a 128ch nvr. My cameras are all online and showing on the NVR, but via Hik-Connect we can't get live view. But, we can get playback on the cameras that are saying they are offline. Any ideas please? Have hik changed any ports?

Why am I getting greyed out live feed thumbnails on Hik Connect with ‘Insufficient Memory’ written over them. But when I click on it, it shows the live feed in the thumbnails. I have three camera, so three thumbnails. One will be showing live feed and two will be greyed out unless I touch the...

Hi I have an 128ch nvr camera are all online and showing on the NVR but via Hik-Connect we cant get live view but we can get playback on the cameras that are saying they are offline any ideas Have hik changed any ports

I have about 60 NVR’s on my Hik connect end user account and have Hik connect pro also setup with the same devices linked as service. The problem I have is I am noticing that some of my M series and K2’s all on the latest firmwares are not able to play back footage or clips in Hik connect end...

Hi, Just saw on the notes of the Hik-Partner Pro app that it supports management of the new Hik-Connect 6.0. Does anyone know if it's going to be a major redesign or a small update?

Hi, Hoping someone can assist with advising if it is possible to connect a "DS-KV8213-WME1 (B)" (2 Button, Villa Door Station) to Hik-Connect on Multiple Phones? Button 1 (Door Station) is to ring on Phone 1 and Button 2 (Door Station) to ring on Phone 2 (Hik Connect APP). Using the Villa...

Hi all, So we have a couple of Hikvision DS-2DE4A425IW-DE PTZ cameras on the network (and if useful, the NVR is Hikvision DS-7732NI-I4). These are working fine themselves, but the issue comes with the Hik-Connect App (Android for all the below if that matters). I am the "site owner", and I can...

Hi there. I got HiWatch DS-I450M(B)(2.8mm) IP camera. I successfully set up it in my local network via Safari browser (I use macOS). I downloaded and connected my camera in the Hik-Connect mobile App as well. But I got an issue with iVMS-4200 on macOS. So now I have remote access from my mobile...

Hi Everyone My wireless magnet detector is showing as disconnected so i am no longer able to arm my house alarm. It was fitted over 2 years ago and this is the first issue I have had. I have tried removing battery and leaving for abit and using a new battery but does not help - when i switch it...

Hi all, I am new to this forum. I managed to get a Doorbird connected to Hikvision NVR Successfully. Unfortunately, the Hik-Connect Mobile Android App displays an error only on Doorbird window when viewing multiple cameras. I think it is due to Doorbird only having a Main Stream and no Sub...

Hello I can access my nvr without any issues when i am away from home. I use hik-connect app and just enabled platform access on the nvr. I didnt do any firewall setting, no port forwarding. All is working. I am wondering. When i am at home and on the same lan network. Does hikconnect still...

I have an DS-2CD2786G2-IZS indirectly connected to a DS-7716NXI-I2 NVR via LAN. The camera is set to continuously record 24x7 on the NVR. What I would like to have happen is, from 7pm to 8am, when an intruder is detected, the strobe light comes on, and the detection is highlighted when I watch...

Hi Hik Connect android Is possible to start app direct with camera view full screen? (Currently I must click on thumbnail every time) Thanks

A possible bug in the latest version of the Hik-Connect app and the Notification Enable/Disable (Bell) icon. Previously when enabled the user would 'receive events AND push notifications', when disabled the user would 'receive events but NOT push notifications'. That meant when disabled, just...

Since updating to firmware V1.2.7 the other day I get the following message ‘Please contact the installer to confirm the alarm restoration’ Issue is i am the installer as I self installed and was working perfectly I can manually set each of the 10ish zones but can’t do them all from...