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Call it inexperience or not knowing but basically when I extracted the update files they stacked into the same folder with the addition of a digit at the end of the file name. Just took me a moment to realise what I was doing wrong. Renamed the files and it was all good. Atleast I won't do it...

All sorted thanks for your help. All new experience for me. I was walking into the job blind. Glad I found this thread. Because I couldn't get any help from the usual channels. Cheers ☺

Thanks again. I managed to run the first firmware update but keep getting firmware mismatch errors when trying the next stage. Hikvision tech support have not answered there phone to me once in all my attempts of calling and being on hold. So looks like another unproductive day for me then today

Thankyou. I did find this version before but keep getting a error when trying to update. But to be honest I am not sure if I am even doing it right. I am heading back to site now to give it another go today. Do I need to unzip the files or do the machines read the zipped download as is? Or do I...

Does this version support DS-8616NI-ST? I can't find any firmware update that specifically mentions this model