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Still nothing to report I'm sorry to say ! Firstly the chap who is helping me at the distributors has been on holiday and I was told that the R & D team at HikVision who are supposed to be looking into solving the problem are on holiday this week. Is there anyone on this Forum for whom VCA is...

There has been a development on this matter - of sorts ! The distributors have set up a system like mine with an identical NVR and the VCA facility is as tempremental as mine is apparently. They approached HIkVision and they have also witnessed the same problem and have set an R & D team on to...

You are more than welcome to join in, especially if you can help me in any way. Welcome. I really don't know if the previous NVR was deleted from the program or not and the reason for that is that while I did physically install the new NVR in terms of putting the camera, router, HDMI and power...

Thank you once again. I am getting very frustrated with the agents. They say that they are "communicating with HikVision HQ" over the problem. It just seems totally ridiculous that I had a system that did all that I wanted it to do for 6 years and that when I needed a new NVR (alledgedly ! - I...

I toggled "Dual VCA" on each camera again, left it overnight and just tried VCA but no results from any of the three intrusion options when I know that there has been movements. I have just found this on my browser : It's the "Keep Record Files For 0 Days that doesn't seem right somehow.

I have toggled the Dual VCA on each camera again and I will give it a few hours before testing. Yes, I did keep the same admin password for the new NVR. I do have a concern about some of the screens both on the stand-alone monitor and also when I am logged into the NVR when I get a message...

Thank you yet again for your help and patience. But I do realise that this may be getting a bit of a bind to you and so please, whenever you feel that you have had enough of my topic please feel free let it go. I am trying to keep up with the technicalities but it isn't easy. Firstly I am no IT...

Thank you. I clicked Event, made sure that I had a camera selected, double clicked on a relevant date, and then hovered around the timeline and found the "Space Rule" option. I clicked that, selected the "Line Crossing" option, drew the line and then clicked Search. The red Time Line marker...

Thank you for your continued help. My cameras are : 2 x Hikvision DS-2CD2342WD-1 4MP EXIR Turret Dome Cameras, 4mm and 1 x Hikvision DS-2DE4220IW-D 2MP external IR PTZ (12V) Camera. The above is copied from my original invoice. I did follow your instructions from your last post but couldn't get...

Regrettably I am still unable to get any response from my system today when using VCA even after I had carried out the Dual VCA switch off and back on again procedure yesterday. But just to show that my NVR is actually recording video files I have added a screen dump from my stand-alone monitor...

My apologies for not answering that question. I bought what was an alledgedly new NVR from the local Hikvision distributors who also supplied and installed the system originally. I don't know if the 2TB drive is new or if it was something that they put in prior to selling it to me. I understand...

@JB1970 and @Kyle You are both being so helpful to me - thank you. Firstly I checked my stand-alone monitor and sure enough, I could get playback for 20 daysso that's a start. I had been thinking that the NVR was only recording one day and then starting at midnight on the next day. With...

Yes, I know it is an old version but I was working with a much older one and it was suggested to me that I upgrade to the latest version but I declined, probably quite wrongly as it has turned out. It would have meant that almost certainly I would have had another learning curve to overcome and...

One thing that is happening more and more is that when I switch my system on my pc and it automatically loads up Main View sometimes the cameras aren't showing. Please see below : If I hover over the message in the squares that should be showing the cameras I get this : Something is...

Thank you again. I have followed your instructions as above exactly but it didn't work but I have other issues at the moment on the farm and so will get back to you later today. Thanks again.

Apologies for my late response and my sincere and grateful thanks to both of you for trying to help me. I do have a stand-alone monitor connected to the HDMI socket of the NVR and have taken a poor quality photo. but as you both can see, my system was set to Save Camera VCA Data. Just one more...

Thank you yet again for helping me with another problem. With regard to your suggestions I checked and the Dual VCA is enabled for each camera. I have shown just the one below : I am not sure if I am in the right place for your 2nd suggestion though. I tried to follow your instructions but...

I recently had to replace my NVR after 6 years and have had all kinds of problems with my new (copied from my invoice) DS-7604NI-K1/4P – Hikvision DS-7604NI-K1/4P 4K capable 4 channel NVR with 4 port POE - Upto 8MP. It has a 2TB drive for my 3 cameras. Purchased from my original suppliers about...

It wouldn't have happened without this Forum and your help. Thank you.

Thank you for your continued help. I think between us we have fixed the problem thanks to you. I logged into my NVR and went to Configuration>Network and the DHCP box was clear. So I clicked on it and left a tick in the box and saved it. I then went into the router and lo and behold I found that...