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I was using VLC - that is my default player for all mp4 files. I'll just downloaded the VS Player and I can hear the audio... - thanks (the nth time).

So yes it was muted - and now I can hear the sound in the playback videos via the web browser. But if I download the clip via the web browser, I only get the video. The audio, which I could hear in the playback on the web browser, isn't available in the downloaded clip! What am I doing wrong here?!

Yes, the "Video & Audio" is selected for Main Stream (normal) and Sub Stream for the camera. And in the Storage > Schedule Settings > Advanced, Record Audio is checked for the camera too....

So mate - I checked the NVR and can I see the recordings. Also I can access these via the web browser (by login into the NVR) . But if I log into the camera via web browser, I can't access the recordings. It says no file found. Also when I access the playback recordings on my phone, I can hear...

Silly mistake - guess its been a while since I upgraded firmware. All sorted now on the firmware front. Need to focus on the events recordings. I'll follow the steps you mentioned in the first reply. Thanks a ton mate, as always!

Hey Mate - thanks for the reply. Hope all is well - been a while.. So I tried chrome, edge and firefox but I am getting the same error when I try to upgrade to 4.7.1. It seems like something else is going on here. Thoughts?! I'll try the "repair database" in sometime, but I am unsure why I...

Helpful lot - I see there's a new firmware available - V4.72.107 build220914 at HIKVISION UK PORTAL I have a DS-7616NI-K2 / 16P which is currently on V4.32.116 build 220112. I decided to upgrade to the latest version as I am facing a few issues with accessing the recorded events for a few...

@JB1970 - Hello mate. Hope all is well at your end. Do you have any guidance on this?

Hello there - just wish to know if it is possible to draw/mark the privacy mask area in non-rectangle form (like marking motion detection/ intrusion area). Currently all I can do is mark it as rectangles which doesn't really help if the area to be masked isn't a rectangle. Any suggestions will...

The attached thread isn't visible anymore. Can someone post the correct link please?

Has anyone been able to successfully upgrade their NI-K2 NVR with V4.30.061 build210313? I tried and I am getting an upgrading failed error -

Hahaha - that's a good one.. I was looking to use the camera to keep an eye on my pony (85kilo mastiff) when I am not home. Guess now its just miserable seeing her going bonkers when home alone and not able to tell her to stop lol! BTW which Hikivision model has ISU feature available (for...

My friend - how are you? Been a while. I hope you and your family are keeping well. Quick ques. I have a few DS-2CD2346G2-IU cameras internally in the house. I know these have a microphone i.e. I can hear the audio when I access the camera through the app / NVR. However do these allow for a two...

So left it the way it was yesterday night and today morning it started to work as expected i.e. the app is working. Maybe it was a glitch in Hik-Connect which was perfectly timed with my firmware upgrade .....

Just upgraded from V4.30.055 build201111 EUI to V4.30.060 build201228 EUI. Device has gone offline on Hik-Connect. The NVR settings show as Hik-Connect enabled but the device is shown offline - and cant be accessed via the Hik-Connect mobile apps. Any pointers?!

Hello @JB1970 - Happy New Year! Hope you are doing safe. I finally took the plunge and upgraded my NVR to GUI 4.x. To be safe I upgraded through all the firmware versions to ensure I don't screw anything up, and now I have the latest V4.30.055 build 201111 which was released yesterday. I can...

I think my blinking Christmas lights on the driveway are setting off the intrusion detection even though i have specified the minimum size. Guess its the amount of pixels changing because of the lights blinking which may be more than the minimum size specified and it triggers the intrusion...

You are right. I had read on the other forum regarding VPN and was considering setting that up as a second step once I have this working. So I'll change the VM hub to modem mode and add my own router which will eventually allow this loopback to work! But that's the next step. Will pick your...

Thanks for all the help mate. You are very kind! A few updates since the last post: So no luck with the Remote Configuration on the android Hik-connect App even on mobile network-same situation as before. However tried on the iOS Hik-connect app (on my wife's 7S plus) and it allowed me to open...

So on mobile network I was able to configure DDNS - entered the ports, admin and password. Was able to save successfully. But if I click on Remote configuration it just keeps processing - the wheel of death - see below. As an additional check, tried renaming the NVR alias name on mobile...