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I've just discovered my broadband was down, I'm away so got someone to go and check, that's all it was, working now, thanks though .

Is the Hikvision app offline again, cant get into either the old app or the 4500 one.

I just got a message from Nikvision just now telling me to log on at i.ezvizlife.com to unlock my account, I'm assuming there's problems with accounts when they're sending that message.

Mine came back on today, I didn't do anything it just working again. I'm no longer getting the 'Network Exception' message on iVMS4500 - it's worth trying yours now @EZTutty

I charged my old Samsung S6 and it's not working on that one either, so not related to the latest update , something's happened between Samsung and the Nikvision iVMS-4500 app, anyone on here using a Samsung phone?

I've just tried and still no joy. I down loaded the older version of the app and that works, so the new samsung update and Nikvision app aren't compatible, the 2 iPhones in the house are okay.

That's exactly what I'm getting but my wife has no problems, strange, I've uninstalled the app and reinstalled but makes no difference.

I've checked them on my wife's phone and they're the same, totally puzzled.

Hi, I'm new to the forum. I did a software update on my Samsung S8 last night and since then the Hikvision 4500 app isn't working for me, when I try and log in it keeps saying 'Network Exception', my son and wife can still view it on their phones though. I've uninstalled the app and reloaded...

Yes, I cant login either, message says network exception, but my wife can on her phone.

Hi, I'm new to the forum. I did a software update on my Samsung S8 last night and since then the Hikvision 4500 app isn't working for me, when I try and log in it keeps saying 'Network Exception', my son and wife can still view it on their phones though. I've uninstalled the app and reloaded...