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Thanks for coming back to me - I will look at upgrading the firmware - I have a HiWatch so this is a little confusing as the Systems says I have - NVR-108-A / 8P model and the manual left after installation says the model is DS-7100NI-E1. With regards the platform access mine is set as per...

Hi - I am using the Hik Connect App on my iPhone and can see all of my camera's on live stream, however I am unable to playback any of the recordings through the app and get the error Failed to Play video. I also don't see any of the video blocks on the timeline on the playback screen. Do I...

Thanks Dan - will check out the link and see if I can figure out which cameras I have installed.

Hello - could you help me, I have just had a HikVision HiWatch system installed wondered if I can also use these link to update the firmware as well?