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Did you ever get any response, Stewart?

Thanks Stewart. Nice that they will talk to you direct.

Thanks. I will ask the company who installed/sold this kit. Judging by their response on another matter I queried, I won't be holding my breath in the meantime...

I got this (automated?) response from the UK & Ireland Facebook page:- "Hello and thank you for your message. Please note that we only provide Technical support for CCTV Trade customers- support.uk@hikvision.com; If you are an End User of Hikvision devices, please contact your place of purchase...

Is there any way of officially asking HIKVISION a technical support question like this? All I can find on their UK website under support are FAQs etc.

Wow, thanks to both of you for the quick responses. Yes thanks Dan, I have the web browser version set up and have got it working so that I can get screenshots that way. I am new to this, but it seems to me that it would make a lot of sense if the feature was available directly on the unit...

I have the same issue on my DS 7604N1-K1/4P(B) when accessing the NVR directly - i.e. no camera icon on the Playback toolbar. Firmware is V3.4.100 build 180310. Did you get anywhere with this please, StewartM?