Search results

Hi all Since the most recent update to HPP (Version: 2.3.640 Update at: 2023-08-18 10:20:22), some of my managed sites now show up as green on live view. Playback is fine. It works fine in Hik Connect and the browser. The app update may well be a coincidence. Some sites it is all cameras or...

Hi Does anybody have any experience with ethernet over coaxial extenders? I have taken over an install where one is used. Never used them before but every few weeks the extender needs rebooting. Are they not reliable or does the extender perhaps need replacing? any advice appreciated thanks

Hi all For some reason I can no longer access the settings (cog) via the app. It’ll time out and ask for my login. Nothing has been intentionally changed within the settings. I also can’t view in the browser. Port forwarding still remains setup. I can see live view and playback no problem...

Hi all Been experimenting with time servers. Seem to be getting differing results. DNS being used is 8.8.8.8/8.8.4.4. Time server uk.pool.ntp.org 60 interval. I have the Hikvision ax pro linked to the Hikvision NVR. So what is happening is I am getting an alert of an alarm via ax pro which...

Hi all Slowly learning with networking and struggling to get my head around subnet masks. My router is defaulted to 192.168.1.64 - 192.168.1.253. Subnet is 255.255.255.0. I want to change the above to 172.32.x.x. However it won’t allow it… it will allow 172.16.x.x What am I doing wrong and...

Never ever needed to do this before but can anyone point me in the direction of where to start finding out how to upload alarm logs automatically to a server of some kind? There is this option in the control panel but in all honesty, not sure where to start or if it’s even possible. Thanks...

Hi I am trying to update the following model: DS-7604NI-K1/4P It appears to max out at the following version: 3.4.103 build 181226 It is an NVR that has been in place for a number of years but I have newer models with the same number which I can update to version 4.72. Perhaps I am using...

I seem to have reached my maximum devices but my understanding is I should be allowed more. Is there a way around this? Currently I have 43 NVRs, each having 4 cameras and 16 Ax Pro's added. thanks

Hi all I have added my 4 cameras to the Ax Pro alarm and they work fine initially. After some time though, the footage it sends via the app/email is wrong. The camera is correct but the footage is from hours ago, or even the previous day! NVR and alarm are up to date. Plus it does initially...

Hi Anyone have any experience with the ax pro smoke detectors? Have several that go offline. Restarting the control panel does not bring them back on. I have to physically switch them off and back on again. Afterwards, the battery drops in %. It returns to 100% within 24hrs or so. Possibly a...

Hi all Any help with this is appreciated. I have a delay for entering and exiting of 60 seconds on my door contacts. Trouble is there is two doors to go through. When I reach the second door, it goes back up to 60 seconds and resets itself. Is there anyway around this? I just want 60 seconds...

Hello I have a Thermostat on several sites which is set to silent alarm whenever a certain temperature is reached. My question is - how do i remove the red siren image from the app automatically to allow rearming? Is this possible? It wont allow the alarm to be armed without acknowledging the...

Hi Does anyone know what I should be looking at with this fault? It appears around 10 times a day, every day in my logs but the ax pro alarm is working perfectly fine with no issues at all. Thanks

Hi Numerous settings and the instruction guide are not totally clear at all. There’s quite a few I’ve enabled and disabled and ran scenarios to see what they do. I was wondering if anyone can detail what the following mean please with an example scenario? Control Panel - Motion Detector...

Hi all Wondering if anyone can help. May well be a simple question but what is the app notification for “Zone Status”? What does this include? There is also a “Zone Alarm/Lid Opened. This is under push notifications on the control panel and struggling to understand them. The reason I ask is...

Hi I just setup my ax pro with no real issues. However I get no app notifications in the hik connect pro app. My control panel has push notifications enabled and so does the app. I receive CCTV health monitoring notifications but nothing on my alarm. Any help appreciated. Thanks

Hi I know how to enable/disable sound on live view/playback. However locally - when a user is logged in, is there a way to disable it so they don’t realise it has sound capabilities? This is in a business environment. By default it is muted and we don’t want to advertise this feature. I have...

Hello I have just setup a new hikvision cctv system however I am struggling with the platform access for the app and ivms. All guides mention hik connect as a selection on the settings. I only have ISUP and whatever settings I use don’t work. I also can’t register the device on the hik...

Hi Total newbie to Hikvision. I can physically install everything fine and get it up and running. However how do I gain access via a specific domain of my choosing and not a third party? I might be on the wrong path here but I see a lot regarding ddns and using the noip service. Is this how I...