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Hi Can anyone help please I have got a new phone. For some reason the hik connect app didn't transfer from my old phone so I had to download it again. I put in my phone number and password like it asked. However I can't access the cameras on my phone. It says enter the device verification...

I've got android phone. My phone did an update like they do every so often. But now I can't even open my hik connect app! It literally won't let me open it at all! Has anyone had this before? I'm guessing it's to do with my phone being updated. At least I think that's when it stopped working.

Hi. I've got hikvision camera and all of a sudden tonight it said device offline on my mobile!!! It seems to be working through my Tele still But I can't see the cameras at all on my mobile!! And these cameras are really important. I don't know what to do!!