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I recently had to replace my NVR after 6 years and have had all kinds of problems with my new (copied from my invoice) DS-7604NI-K1/4P – Hikvision DS-7604NI-K1/4P 4K capable 4 channel NVR with 4 port POE - Upto 8MP. It has a 2TB drive for my 3 cameras. Purchased from my original suppliers about...

I have a fairly simple 3 camera system for our property which all feed into a recently replaced Hikvision NVR. I have a desktop pc which is cabled directly to the NVR, also a stand-alone monitor connected similarly. They are both working as they should. But I also have 3 iPads that were set up...

I have a 3 camera iVMS 4200 CCTV system with a Hikvision NVR DS-7604NI-E1-4P (copied from my original invoice which has SEAGATE SURVEILLANCE 7TH GEN 3.5 HDD, 3TB typed underneath ) and I presume the latter to be the HD in the NVR. But I have hit a problem today which I have never seen before. It...

I have an annoying problem and wondered if there is a quick fix. When I use the record option when viewing previously recorded footage from my CCTV system on my Windows 8.1 64 bit desktop although the filename ends with .mp4 I find that I am unable to load it into my Cyberlink Power Director...

I hope someone is able to help me please. We have a CCTV network with some cameras and an NVR, all Hikvision iVMS4500. I am a Windows person really and so have the controls etc. all on a desltop. But we both have an iPad that I have previously downloaded the app. to them and we can see the...

Could someone tell me which cable I should be using for a Hikvision DS-2DE4220IW-D 2MP external IR PTZ (12V) PTZ camera please ? I know it's a discontinued camera but it's only 5 years old. At the moment it has a "Lan Cable FTP Cat5e 100Ω" cable between the camera and the NVR. And finally, can...

Hello, I am reasonably proficient in mechanical things but I have an annoying problem with a PTZ camera and I need some very basic help if possible please. Firstly, let me say that there is nothing wrong with the camera itself, when I can get it to work it works well. I am convinced that it is a...

My router stopped working and I had an unused EE Bright Box1 router that had never been out of it's box so I decided to use that as a replacement. I had somebody with me that did all the router connections which included my wired Windows 8.1 desktop, a wired standalone monitor, and a wired...

I am asking if anyone would be kind enough to help me update the firmware on my Hikvision CCTV system please ? I think I know how to do it but don't want to crash the system and so I thought I would ask that if I undertake the following procedures the update would be successful. I operate the...