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iDS-7208HUHI-K1 for your DVR If you have decent coax then you can push the boat with 4K cameras. If colorvu tickles your fancy, go for the 8mp colorvu (DS-2CE72UF3T-E). The alternative if you don't fancy your house looking like a Christmas tree are the 8mp IR turret (DS-2CE78U1T-IT3F). If you...

The latest firmware for your DVR is 4.25.001 build 201107, see the download link (second file). You can upgrade straight to this version but it's recommended you factory default and set your DVR up from scratch after updating

The K series NVRs lack support for acusense camera functions. You need either the DS-7608NI-I2/8P or DS-7608NXI-I2/8P NVR to fully support your camera including 2-way audio

@SteMac32 I tried the different quality settings a long time and couldn't tell any discernable difference between them so left them at default

Doh!

Perhaps you've not wired the system correctly but usually you'll have a power supply that connects to your network and both monitor and door station connect by 2-wire to the power supply. Both should then be viewable via iVMS-4200 and configurable when connected this way

Under encode menu on the NVR make sure the main and sub streams are set to audio & video

I tend to have this problem on older phones which can't handle 4K on the clear view in iVMS-4200 or HD view in Hik-Connect so they tend to stay on the low quality stream on both apps. As for best camera settings, you shouldn't need to compromise as I have 8 of these 4K liveguard cameras on the...

Login to the door station via iVMS-4200 and configure the time with your local PC or via NTP

Hik cameras default to 192.168.1.64 so you're likely seeing their IP addresses clash. Connect the passive switch to your LAN and check if all the cameras are being detected by SADP tool. Activate them and set their IPs to reflect the NVRs internal NIC 192.168.254.2, 192.168.254.3 etc. Connect...

You can set the cards to unlock the gate or door via ivms -> access control, see this video Also to prolong the life of your outdoor station, get your installer to fit one of these DS-KABV8113-RS/SURFACE

According to the hikvision spec sheet, the camera has a fixed focal 4mm lens and no optical zoom - in essence making it a PT camera

I think its time to return this back to your supplier

Not sure how you're flashing the DVR is it via the web recovery UI or a tftp recovery tool? If the latter, try this

That's Hikvision for you, confusion is their middle name. On firmware, you can go directly to the latest firmware from whichever firmware the NVR is on. For best practise, I usually factory default the equipment after a big firmware jump and set up from scratch

Does appear to be the C model

Your DVR is the first gen acusense (K71) and the firmware I previously linked is the only one on the portal. Try V4.70.110_220328 which is found on the Hikvision website but nowhere to be found on the portal.

You used the gen 2 firmware when your recorder is gen 1 and you've likely bricked it unless it can be revived. Probably best to return back to your supplier explaining above. The correct firmware for gen 1 is here

There is a tamper screw on the bottom of the doorbell. Remove it and take off the front plate which will reveal a reset button on the left hand side. Try the 30, 30, 30 trick and keep reset pressed at all times; 1) Press reset and wait 30 secs 2) Turn off power to the doorbell with reset still...

I don't think the doorbell is being reset if it prompts you to unbind after powering back on. Try the 30, 30, 30 trick and keep reset pressed at all times; 1) Press reset and wait 30 secs 2) Turn off power to the doorbell with reset still pressed 3) Wait 30 secs 4) Turn power back on and keep...