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Well Done, glad you've solved it. Just for long-term reference / for anybody who lands here in the future: 3 volts will not make a significant difference. It is just a carrier voltage, that allows the POE to go the long 100m distance over small cable cores without suffering significant...

Hikvision have no tools / software that works on Linux. They are even dropping some support for Macs! I guess that you are considering whether you can still use a browser running on Linux? I'm afraid we don't know. It's an outlier / we have no experience with it, nor feedback from users that I...

Remote monitoring centres tend to require the systems that they monitor to be installed in such a way that they comply with British Standards / best recommended practices. They want an effective system that avoids false alarms. They will very likely insist that they can get video verification...

No, we have not used it specifically with that NVR, but we would not anticipate any problems.

Use plug and play with Virtual Host. Or, add the cameras to your network with LAN IP addresses then add them manually to the NVR.

Your symptoms are fairly typical of a router replacement (which often results in a new network domain range, gateway address, camera IP addresses etc.). You've mentioned that you have SADP - use it to find your NVR. Log into the NVR at the IP address shown in SADP. Check the Network Settings in...

My Forum Post 5,001! I just want to add to this thread that V5 is giving our team a heck of a lot of Support queries to deal with :( Just for a start-off it has completely changed how you add cameras to your NVR; new options, new screens, new things to set / unset.. And, about 50% of users are...

Hi Antonia, What device(s) do you have please?

Did you change your ISP, router or similar whilst your system was disconnected? (as per your Post #1)

Have you made any progress on this?

Sorry, no - we haven't used it. @Kyle is going to dig-out the info on a device that a customer used and was very pleased with :)

For point 1, is it just this that you need? https://www.use-ip.co.uk/forum/threads/how-do-i-access-the-zoom-controls-on-a-hikvision-camera.2983/

Perhaps this model: https://cpc.farnell.com/pro-signal/psg3454/hdmi-extender-kvm-point-to-point/dp/AV29368

https://www.use-ip.co.uk/forum/threads/recommendation-for-a-suitable-4k-hdmi-extender.10757/#post-47194

In fact, you can double-click the IP address shown in the row(s) in SADP and your preferred browser should open a new tab at the login page for the device :)

If you switch them off (wait 30 seconds) and on again do they go straight back into this boot cycle?

If you run SADP it should show you a list of the Hikvision devices currently connected to the same network that your PC is on. That list will show your NVR's current IP address.

It's probably best to give them a call, and perhaps share your photos to their Customer Service folks - they should be able to reassure you and ensure that you end-up with the correct keys.

I think it is this model from WEC that you have: https://www.wec.uk.net/modular-tilt-over-square-columns-mtp

It will most likely be from one or other of these two CCTV column specialists: Altron https://www.altron.co.uk/ WEC https://www.wec.uk.net/