Search results

Morning Dan Thanks for coming back to me. I’m a little confused - I can log on fine to the NVR and also if I go to the HIK connect webpage (see attached). Are you saying there’s another set of log on details I should have / know? Going back to the installer / seller isn’t a possibility so if...

Sorry, thank you - have found them now. Although I now have another problem…. When I enter the IP address and try to log on (using username and password) it says it’s not correct (and I now only have 3 attempts left). However, if I go to Hik-connect.com and log on via there the same username...

Thanks, Dan! Can I just confirm that mine is a K series? And if so, which of these sub folders (and the subsequent ones after that) do I need to choose?

That’s great (and frustrating!), thank you. Do I need to do it for the NVR and each individual camera? If so, I’m guessing this all has to be done via a laptop by entering each individual IP address? Stupid question, but where would I find the IP address for the NVR itself? Thanks again, Dan!

Hi Dan Thank you so much for the reply - hopefully this will answer your questions The NVR is model DS-761NI-K2/16P The firmware is V3.4.104, build 190128 (I checked for any update and it said there isn’t any later build) The camera model is DS-2CD2623G0-IZS The camera that is offline is...

Hi I stumbled across this extremely informative site / forum whilst trying to sort an issue I have with my HIK system. I have 9 cameras on my property; 4 are connected directly into the NVR & 5 (which are situated away from the house) by PoE. All have worked completely fine since they were...