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I've tried connecting to the router / network via ethernet and I'm still getting a blank SADP....

Ahh via wifi. Should I be connecting via an Ethernet cable?

Ok… after a few technical issues, here’s an update I manage to reset the camera - pressed and held the reset button whilst connecting power etc. The camera clicked and the IR lights flashed (which I believe means it has reset) However, having downloaded the SADP tool (and being connected to...

Thank you so much and thanks for being so patient with me! I will keep you updated with how I get on.

The faulty camera in question (along with 4 others that are working fine) is plugged into an separate PoE switch in an outbuilding. So I’m guessing it’s a different process to re-add it?

Superstar, thank you! I won’t be able to attempt this until I have someone who can help foot the ladders etc, but I’ll keep you posted. Once it’s reset (hopefully it’ll work) how do I re-add it to my NVR / portal / app etc?

So….. to give you an update. It’s good news of sorts I’ve managed to go through all the firmware updates, so I’m now on the latest. However, the original issue with the camera not working remains. I’ve gone back to one of your earlier posts, Dan, where you say a hard reset is now the only...

I’ve tried. However….. under system maintenance there is no longer the option browsing for the upgrade file

Actually, scrap that. Have got it added and showing online. User error / I’m a moron

Ok. Have tried that and although it’s added, its status is offline and I get this error message

Thank you. Ok. Have done the first part and the cameras are now back on the app I’ve logged out and have gone to add it again. As well as the address (I presume IP?) it does ask for a port. So I’ll put 8000. It also asks for username (which is already populated with “admin”) and a password...

Yes - after deleting the NVR from iVMS my HIK connect app (where all the cameras were) looks like the attached.

Ah right, sorry. Have deleted it off (I now can’t see anything in the app). Which one do I add it as? IP/Domain? If so, it says I need a port number?

Of course, 2 photos attached (1 showing the error message at the bottom) I really do appreciate your time & tenacity!

Thanks, Dan So…. I’ve managed to do all that. Go into the software and my NVR is displayed and showing as online under resource usage status. Go to system maintenance, remote upgrade. Select the file (the first of many updates, doing them in the order you suggested) and when I click on...

Perfect, thank you. Which of the 2 non Mac ones do I need to use?

Sorry! That’s my mistake - I no longer have a Mac but habit caused me to say Safari. I meant just a normal explorer browser…..

Do you mean download that file to a stand alone laptop? I’ve done that but can’t seem to install / run anything as it’s just 2 folders of files with extensions I don’t recognise or ones that my laptop will open. Sorry for being dense!

Attached is the screen where it says incorrect username / password I’m using the IP address 192.168.1.6 (also as per the screen shot) I’ve tried on both google chrome and a safari browser. Have just attempted it again and it still won’t work

Sorry - it’s probably me not explaining it properly I can log on to the NVR via the VGA/HDMI monitor fine (I know the password and the “shape” thing) I can log on to HIKconnect.com (as per the previous screenshot) The only bit I can’t seem to log on to is when I follow your instructions in...