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Did you ever fix this? I’m having the same issue and started my own thread as I didn’t see this one after updating yesterday https://www.use-ip.co.uk/forum/threads/hik-connect-off-line-what-an-idiot-i-am.5557/#post-21912

Following this I updated the unit back to 4.40.016 So it’s on the latest version working or not. With all the versions I tried yesterday everything else seamed to work including event emails being sent just unable to add to Hik-Connect

What an idiot I am, things were working average, so pretty good for Hikvision I’d tried a few software updates which were unstable over the last year so I’d gone back to 4.22.005, that was until this afternoon and I’ve lost 5-6 hours of my life and no things don’t work. So I had 4.22.005 on my...

I had 4.22.005 on until an hour ago tried to upgrade to the 2mp version of 4.40.016, then normal version of 4.40.016 then tried normal version of 4.40.015 and all of them had my unit offline despite my PC able to talk to it and it send test emails, each time I uploaded the confit file I saved...

That’s what I did previously however I’ve just tried to add a new card as a test and it won’t see the door station I go to login and there no details I enter them and it give me an error code of 8207 and won’t connect to it. Since I setup the unit and all the cards IVMS have been updated, not...

The card that comes in the box can not be used to open the lock, it’s a programming card. You can place that on then the 6113 sensor then place on a fresh card that you need to buy from anywhere including on here, Amazon or ebay then place the management card back on and it confirms the other...

Sorry I’ve been away. Unbelievably HIKVISION portal was updated 2 days ago with new firmware so you can connect a 6113 to hik connect without having to have an indoor station so you could save yourself £100

I’m looking at adding the Hikvision intercom system to my existing NVR setup to control a sliding gate for access to my property and have a couple of questions... Are the hikvision intercom systems compatible with sliding gate opening systems? It’s a pulsed output that you can change the time...

Your lucky, I don’t know the unit you have but you already have an external power supply instead of a unit with an internal power supply with an additional fan as well as the case fan. Try this post, people make the power supplies external like yours already is and then cut in the new Noctua...

Posting this message for anyone else who suffers this. Stripped the unit today, takes about 2 minutes I took the camera ball away from the rest of the bracket with one screw, dismantled the ball of the camera which is three screws and then it comes into two half’s, I then uncoupled the ribbon...

To add my app worked fine with .015 and 2385 camera I had terrible lag on the app and stutter and freezing

I had issues in version...010 and ...015. Each time I deleted my device within the app and then added again via qr scanning within the app and each time it then worked until I did a lot of tinkering with camera again.

Well try that and then add the camera again

What about the NVR is that then connected to your router?

As well as connecting the cameras to the back of the unit, have you then connected the NVR to your router?

Your default gate way cannot be 0.0.0.0 your NVR is not on your router network I think so when your plugging things in your router is not assigning the correct addresses to things

Since this I’ve still had issues, attached is a photo of yesterday from an overcast day and everything has a white ish feel, unlike my other cameras that don’t get direct sun. Also when I look at the lens it has a white hue in it, my photos of this (they are not the best photo), has anyone had...

Do you have any error messages when you try and add it? Does it add it and then you cannot see it? Can you log into the camera by entering the Ip address into an internet explorer window? suggest some screen shots

I’ve had issues from ANPR showing previews of anything but the Reg plates (normally the floor), to terrible jitter and unusable lag on the app using 2385 camera’s (there the only ones I have other then the ANPR’s)this was on 4.22.010 and 4.22.015. Rolled back to 4.22.005 A few days ago and...

It’s a know issue, read the stick threads up top about the latest version of software as your running 4.40.015 I guess. From reading that you could try rolling back a few versions, I’ve not tried yet as I don’t leave the house at the moment so it’s no issue.