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Lau110 you had any luck as yet?

What to fix this but your camera’s cannot record or formats your HDD every 30 minutes, they’d be good updates, pretty much the only issues we’ve not seen yet.

Phil How interesting, i have tried mine having the router issue the IP setting but this didn't resolve it, one thing i note is when i untick the "custom" box which i know has caused people issues before it defaults to non EU one as the pictures where yours does not. attached a couple of screen...

I’ve just tried my second full default and it is still an issue. Could I ask is litedev.eu.hik-connect.com still the correct address with 8.8.8.8 and 8.8.4.4

Have you a K or I series? It does for the K I’m told. I have an I and it didn’t for me or other people. Very interested in. Bowing what broadband people have I have sky

Semi auto is the worse setting to have and causes no end of troubles, put it in manual and park a car or have your better half hold a number plate at the capture distance and then using the PTZ options change the focus until it’s at its clearest.

I have tried using Sky DNS addresses being 90.207.238.97 and 90.207.238.99 and this has not resolved it.

One thing I would ask anyone who’s having this problem is who is your internet provider? Mine is Sky, maybe the new firmware and certain internet providers are not compatible. Hikvision state the “K” series has a known problem and a full reset resolves it, “I” series don’t have a known issue and...

Tried going back several version just before version 3 and resetting back to basics each time, that’s not resolved it either. Rang Hik-Connect, wasn’t a dealer so they would talk to me much, said it was only an issue with K series not I so something my end, pretty unhelpful. Must be my end...

Mines plugged into a poe router in the house which then goes back to my 7716 NI-I4 so slightly different unit. However my 6113 was originally paired to a 6320 but as long as you have the latest software on your 6113 that’s not so relevant anymore and it works. Have you enabled it using SADP and...

Considering going back many versions one by one and seeing what that will affect, worried it may brick the unit further however

I’ve not, I don’t know who too. They don’t listen to th public yet do they?

Thank you for taking the time to post that, tried a couple of times. Unfortunately didn’t solve it

Thanks Phil. Started one as below, great if you have any ideas, looks like a few of us are suffering from the same issue https://www.use-ip.co.uk/forum/threads/hik-connect-off-line-what-an-idiot-i-am.5557/#post-21912

As bad as it sounds I’m glad it’s not only me. Hopefully many more will have the issue and they’ll advise a work around or new software. Cannot believe I did it, thought I’d be ok because I’d done a config export and reloading that would resolve it but not a chance

Wasted 10 hours on this, even gone as far as total wipe of my unit and setup from new on a version from last year and it won’t work, think something in .016 bricks the units and I doubt it’ll ever work again

The error code I have is offline (0xe0020008) as per the photo

Further update I’ve manage to add all my individual cameras to Hik-connect using the litedev.eu.hik-connect.com server address that was already populated with them so I cannot be that

As an further update to the experts out there and things I’ve tried are. The NVR has been put into a DMZ so it shouldn’t be the router. I’ve tried the telnet checks. when I do telnet dev.hik-connect.com 8555 it does as the help manual states and goes blank for a moment and then back to a...

So what do you use on your phone to receive alerts and view the Hik-Connect app or something else?