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Same way did they do something their side?

I use a blow torch. There is some spider spray you can buy from CCTV retails that apparently keeps them away, no idea how good it is

@lau110 i've solved it, see chat between myself and hik support today I went on the below link and clicked "chatbot" https://www.hikvision.com/my/support/faq/ hello upgraded my 7716NI-I4 non poe 2 months ago to 4.40.016 and hik connect is offline 2021-01-11 17:09:47 Dear customer， You can...

@lau110 not great is it, I've updated my post further in the last few minutes, I've spent today trying other units that are new in the box but running older software and they connect to Hik-connect no issue, I've also tried various software and resets. It's something to do with that software...

@lau110 yes I found that myself around midnight last night, excitedly tried it and it didn’t make any difference. Can I ask is yours a non POE model like mine, be interesting to know the exact model you have maybe it’s a very specific problem. @Phil I’ve updated my main post with this...

Phil thanks, appreciate any help, I've started a new thread as below with all the details in one place, i do try and help other users on here in this great community it would be great if anyone could help with this as there appears a few of us with the same problem. 7716NI-I4 (Non POE)...

Hello putting all the info in once thread as requested, I know a few others are having the same issue, not sure what broadband they have I have Sky out of interest. Had a 7716NI-I4 running software 4.22.005 perfect with everything working and Hik-connect online until updating to the latest...

Dan it worked thankyou

Hello, Have 3 ANPR camera all non P versions of DS-2CD4A26FWD-IZS only just started using the third and it had 5.3.4 160202 software, went online and all the versions that used to be there have gone leaving only V5.4.5 build 201106 where as my other two camera had V5.4.5 build 170302 so the...

Anyone on this forum that has access to Hikvision support i can pay to Teams onto my network and fix for me?

7708NI-I4/8P I’d go for, others may recommended others as there are slightly later versions I believe but I only bought my 7716NI-I4 the other month so still very much for sale and I bought that based on how good the 7708NI-I4 I had was I just wanted more cameras it’s basically the same unit

Bumping this. Anyone managed to get this sorted? It’s driving me insane?

Bumping this. Anyone managed to get this sorted? It’s driving me insane?

Well that would replace the whole NVR the one you have listed there is an “I” series the ones that I understand work with ANPR I had mine running on 7708NI-I4 which main difference is the 4 is how many HDD and more bandwidth, I upgraded that to a 7716NI-I4 as I wanted more cameras running 6x...

I am 99.9 sure I am correct and you need an “I” also I understand Hikvision support only responds to dealers not general public

Yeah I’ve one search my thread 6113 is the outdoor unit and I bought the screen separate. Utter rubbish and most the gen 2 stuff is the same software, unless you’ve got it running through your NVR it won’t give notifications or record so you can not see who’s visited despite having SD card...

You’ve got a “k” series 7704NI-“K”.... I’m 99% sure the “I” series is the lowest spec for ANPR compatibility so 7708NI-“I”.... for example, it’s the model up from the “K” series.

Yes, think the unit has flash memory so if it’s powered down long enough it will loose them, anyway people want them to to store video and they don’t. I’ve the villa 6113 which works exactly the same, their intercoms are garbage.

Before anyone wastes time, effort and money, what are you trying to achieve with the memory card? The Hikvision intercom systems even with cards installed do not record video clips for playback, the card merely stores the lowest resolution thumbnails of a photo, which the onboard memory does...

anyone been able to fix this or a bump for my post