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@Madgame87 its perfectly normal for your NVR to be online and your cameras not to be, them being offline in terms of the Hik-Connect portal won’t have any bearing on if they connect to your NVR or not. the reason you are unlikely to see the live feed when you go in via the web address is more...

Unless you don’t fancy sleeping I’d put the unit in another room but be careful if your loft gets very hot it could reduce the life of your unit and cause premature failure, and run a long HDMI as previously suggested. I’ve used this mouse on several installs and always worked straight out of...

I’m away from home until Sunday, so can look then and see what version I have on it. When I had the unit plugged in I didn’t try and view or record via ivms (as I normally use a channel on my NVR for that). Not fully sure of your other question are you meaning program key cards/key fobs? As I...

Wonderful again thanks for replying, look forward to trying this weekend. Strange I don’t have to do that with my other unit the 6113 which is from the same Villa family

@Cool2000 thankyou for the time take to respond to me, I thought I’d tried this but not sure if I corrected correctly so I will give it a second try. Do you have one of these and had the same issue and resolved it the same way? I also have a 6113 same family of foot station on a separate...

Well I have a second gen recently bought, upset its already replaced. Details of the third gen differences are listed in this doc with greater face detection angle and a second AI engine. Luckily gen two had an update beginning of the year...

If your talking about the bracket for a 6113 this is a photo of phone and measurements

@plattdh thanks for finding the time to write back. Shame you didn’t get it resolved, I wasn’t aware of the intercom you’ve purchased existing until I googled it, nice looking piece of equipment.

@plattdh eid you ever manage to sort your issue? What did you do with your unit? I’m having the green light issue also and would be interested in knowing if you got this resolved

Photo of the constant green light

Hello, Could I ask a question for anyone who has or installs the outdoor station 8113. I've one that has a constant green light on the door open sign as below, my 6113 does not have this constantly illuminated only when the relay is operated, I've watched online test videos of the 8113 albiet...

No issue with ANPR they are crystal clear day and night. These are also the settings in my NVR (all settings for one of my 2385 cameras) I turned 265+ off to save the whole picture rather then the bits that change, I’m now debating if that is correct.

This is really interesting @JB1970 you still owe me one for fixing your NVR software that time. I’ve a number of 2385 and 2386 (and a 2345 in the cupboard) and 4 and 7 series ANPR’s in my system and I have motion blur both day and night on people walking, external light at night is not that...

Thanks. Tried deleting the app and re installed. Unfortunately for me didn’t resolve it.

I have an iPhone XS Max and since this update Hik-Connect o nly works on WiFi. If I try and use the app on 4g it starts to open and crashes a second a so in. Warning to other people, and my phones is on the latest software

What intercom system do you have? If it’s the version 2 system there is a software update for the indoor unit that when the indoor unit is answered it stops push ringing any linked phone. Go to the uk Hikvision portal and read all the software releases for the indoor units it’s one of them. Also...

Sorry edited my original post as I didn’t read that it was unstable, they don’t have a reset button like camera’s, so I hope someone can help. Is your unit a (B)? Look on the box. If I’m right you’ve put software on that runs differently has a different software structure so you probably cannot...

I 100% agree get an “I” series. Then get the bug sell it all on ebay and buy more camera’s and a 16p NVR and then repeat and buy a 32 and even more cameras, gets addictive.

4.40.017 if you have ANPR setup with white and black lists it stopped working for me and I couldn’t resolve, also when you have alarm inputs set to report to Hik-Connect when triggered, they repeat themselves every 3 ish minutes even thought the alarm is gone until you reset the unit 50% of the...

What version are you running? 4.40.017 has some bugs for me on the inputs, once triggered by my gate if I have it enabled to Hik-Connect which I previously had, it send the message again and again ever few minutes until I reboot the unit, on 4.22.005 it didn’t but im not sure about trying to...