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Phil, since you have a lot of readers in the USA, there is only one authorized retailer to the public located here. I won't publish the name as you might see it as a competitor, but people should be aware there is only one here.

Have you marked the URL as a trusted site as recommended?

You have to download it directly from the hikvision website. The play store does not have it.

That's where Hikvision is located. I believe there was a problem with a recent upgrade to the Hikconnect firmware. There are threads on here about it.

I'm willing to bet you don't have a static IP address and now the cameras have all been reassigned a new address. It's a relatively simple fix, but I'll let Dan/Kyle explain it.

It's right there in her original post. 8mp cam using H.264 = 11.5Mbps. Multiply that by 8 cameras.

I tried that once and could never get it to work. I recall a comment about the name you give the file needing to have certain parameters - e.g. only so many letters or something like that - in order for it to work. Honestly I've gotten so good at programming the cams that I just gave up and do...

One thing I noticed with the new HikConnect app is that it *finally* fixes the reverse order camera view. Forever, it seems, the camera view was backwards - cameras 1-8 were displayed as 8-1. Now it seems to be fixed!

No idea what you mean.

If you have HikConnect already installed, it should automatically prompt you to download the newest version that Phil mentioned above. It just did for me. Galaxy 21 and no problems with the app, even after reboot. If the app doesn't auto prompt you, go to "More" in the lower right corner...

I used to have one of those cameras, as well as 7 of the 2355's. Ditch motion detection and only use line crossing and intrusion detection. In my opinion motion detection is just not worth it because of all the false alarms and other problems. Besides, with line crossing and intrusion setup...

Thanks. Although it appears I can only set the pre-record to zero. The post record is a minimum of 5 seconds, but no big deal.

Where is this setting in the web interface? I cannot seem to find it.

If the Hikvision minions are watching what's happening outside my house they're going to get bored, real quick.

You're not going to get anywhere until you tell us which DVR, which cameras, and the current firmware on both. Need more info.

I was prepared to say "I don't know, but what a great idea." Then JB comes through again!

That's the opposite of how it should be behaving. Go under Device, Notification, Notification Schedule and see if the slider under "Notification Schedule" is ticked to "on" and a schedule has been set.

Strange. I upgraded to that version last week on a Galaxy S21 and I don't have any problems whatsoever. Wish I could help.

Yes, I have a Samsung.

New app version out today - 4.22.1.0420