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Thank you for bringing this to our attention @busterboy. After checking on our own DS-7608NI-M2/8P M-series NVR, we are also not getting an image in the smart events section. I have contacted HikVision about the issue and will get back to you with an update as soon as I have more information.

Hi @busterboy, We have done some testing today and are able to connect to the NVR through multiple browsers like Chrome etc. We believe the issue may be due to your Asus router or firewall blocking the NVRs webpage. Is the NVR connected directly to the Asus router and is that router connected...

Hi, The DS-7608NI-K1-4P(B) has a bandwidth of 40Mbps. Hikvision's 8MP Acusense cameras use around 20-25Mbps. You would need to look into getting an 8-channel or even a 16-channel NVR so that it could handle the 8MP cameras working at full capacity. What cameras do you have at the moment and...

Hi, This should be the correct firmware section for your camera...

Hi @spykik I have heard back from HikVision and unfortunately, it looks like the serial cable required isn't available to purchase with vendors. Here is what HikVision have said below: "You would need the serial cable adapter which cannot be sourced from any vendor" If however, you could...

Hi, I just tried mine on one of our NVRs and it did work, however, they can be a bit hit and miss and some Bluetooth mice may not work. Also, one other thing to note is the distance at which the mouse is from the NVR, if it is too far away the mouse won't have a strong enough signal to connect...

Hi @spykik, Hikvision has gotten back to me, please find what they have said below: 'I checked the thread and see that the customer is getting a “Peripheral version is low. Upgrading failed.” message. This is because it is from the old versions of the wireless keypad. Unfortunately, this means...

Hi, I have spoken to Hikvision and this is what they have come back with about V4.61.050; "It was a beta testing version that was accidentally released on the official website for a period of time. I would suggest downgrading the NVRs to 4.61.020." I will put the link to the portal below so...

Thank you for this, I have contacted HikVision and will keep you updated on any information/solutions that they provide.

Hi, I believe this is the firmware for the DS-PK1-E-WE: http://www.hikvisioneurope.com/uk/portal/?dir=portal/Product%20Firmware/Hikvision/Alarm/Wireless%20Keypad It's not V1.5.0... but that may be location specific and why you can't get it at the moment. Hopefully, this fixes your issue.

Can I get you to try unbinding your system using the steps in the Forum below, please; https://www.use-ip.co.uk/forum/threads/how-to-unbind-a-hikvision-device-using-sadp-on-a-pc.4380/ Then can I get you to attempt to do the first step of the how-to forum post, I'll link that below again for...

Do you remember which method you used to set up your system on the HiLookVision app?

Hi, You can view your Hilook devices when not on the same WIFI by using an app called, HiLookVision. You can download it from the HikVision app store that I have linked below or directly from Apple's App Store. https://appstore.hikvision.com/ Create an account and follow the setup, after...

Hi, 1. Below you'll find links to the HikVision UK download portal's relevant section for each of your devices. If you want help with updating your firmware follow this link to another forum post created by my colleague...

Can I get some more info from you? Could I get the model and serial numbers of the cameras that aren't working? Have you changed how you connect your cameras when switching over to the new NVR? Did you use the same login/activation password when setting up the new NVR? Have you tried...

Hi, Thank you for the screenshots. can I ask you to check the following section on HCP to see if you have any unwanted reports? If you find any, you should be able to just delete them. Hopefully, that should sort your issue. Let me know if this doesn't help and I will ask for some more...

Hi, Are you able to send some screenshots of what you are seeing and where you are getting these reports from, please? I have spoken to Hikvision and they are doing some testing to see what could be causing them, once they have more information I will pass it on.

After speaking with Hikvision about this, they have given me two solutions on how to potentially fix this issue. Which solution you use will depend on how you set up and access your door station. Firstly, please verify that all the network configurations are done correctly i.e. devices are in...

A hard drive bigger than 10TB should work fine in a HikVision NVR. The reason it states only up to 10TB is that HikVision hasn't fully tested their NVRs with anything bigger yet. In reality, there is little difference between the different sized HDDs so shouldn't cause there to be an issue.

The firmware update can be found on the HikVision UK download portal which I have linked below. As this camera is now an older model, HikVision hasn't released any firmware for quite a few years. HikVision Download Portal- R3 Platform(DS-2DFxxxx) If your camera is out of date by a few versions...