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Good morning Phil, when I type in the IP address of my setup into Internet Explorer and then log in, I get a picture immediately which is showing what the camera can see and, with the correct time (i.e. the time of logging in) at the top left of the screen but, the whole thing then just freezes...

Are you still around Phil? Although I can now get into Live View via Hik-Connect, it isn't really Live View as the image is frozen at the point that I enter it. Am I still doing something wrong? Thank you.

Phil, it's all sorted thank you. The encryption key is actually the verification code, when I entered that it worked a treat. I have downloaded the add-in to use IE in Chrome but I am still getting the error message there which is telling me to download an add-in. Perhaps it will work when I...

Hello again Phil, can';t comment on the firmware version as I wouldn't know where to look to compare. I will have a go at ticking the box in a minute to see what happens in SADP. I have typed the IP address into Google Chrome and I get into it all OK but I can't get Live View to work. In GC...

Hello Phil, Thank you so much for coming in on this, its very much appreciated. The NVR is on the network because I can look at the camera via Hik-Connect on my phone, although I'm only managing this at the moment whilst at home using Wi-Fi, if I move away I can't get it, but that's another...

I am having a problem with adding my setup to iVMS-4200. My NVR is the DS-7604NI-K1/4P and when I try to 'Add the device' it just will not populate the serial number and I assume that because of this it will not work. Hopefully someone will be able to help. With luck the screenshots that I...