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A short time ago I had a message pop up on my pc screen whilst using Hikvision that mentioned an update or plug-in was available, I can't remember exactly what it said but, I clicked on it and now when I type in the IP address to get to the Hikvision site and try to use Live-View it just goes...

I have tried all of the passwords that I have used (only 2) in the process of setting everything up and none of them work. The strange thing is when I go into the Hikvision site the password works but after clicking on the 'Virtual' link it doesn't and neither does the other one. The password...

I have decided to use the 'Virtual Host' system mentioned here but I have run into a problem. When I type in the IP address of my NVR, it takes me to the Hikvision site and I simply log in and then proceed to set up the 'Virtual Host' as per the instructions here and it all works perfectly...

Thank you so much for the replies to my question. Everything is much clearer now. Your help is very much appreciated.

I want to make sure that I keep my firmware up-to-date on my Hikvision setup. However I do get a little confused by the terminology used. Hopefully my question won't seem too stupid! For instance I see that there has been a firmware update issued just this week for 'I series' units. What I...

Just wondering if there are anymore thoughts on why I can't get the iVMS-4200 working, it still doesn't populate the serial number and it still doesn't find my camera. I really would like to be able to use this software but it is defying all attempts to get it working. Were the screenshots in...

As a matter of interest, which of the eight options should I choose when trying to add my device. A screenshot of the 'Add' screen is attached along with a shot of my 'Device Management' screen from mi iVMS-4200. The details of my NVR are shown across the bottom of the first screenshot, should...

Thank you for the screenshot Phil. Interestingly the first thing that I notice is that your serial number is showing. I do remember reading somewhere, although I can't recall where, that if your serial number is populated then all is well. No matter what I have done, I cannot get the serial...

Phil, here is a link to where I got the download. Client Software - Hikvision UK & Ireland

I think I got the download from one of the links in a 'Sticky' Yes iVMS is installed on the pc on my home network, same router etc. I have an HDMI switch to change from pc to NVR

No, just the one camera at the moment. I will be adding a second quite soon though.

Hello again Phil, apologies for the delay. Hopefully I have managed to get a couple of screen shots and that you can see them OK. Let me know if you need anything else.

Hello again Phil, it is really good of you to try to help. I have to go out for a short while in a moment but before I go I thought that I would just clarify a couple of things. As it stands at the moment I can make use of 'Live View' when I log into my NVR via the Hikvision site and, the...

I have been having real problems setting up the iVMS software and so I have decided to start again completely from scratch. I have today downloaded version 2.7.1.9 Build 20180604 and the first problem that I have run into is item 3 in Adding a Device..... First off I cannot find a 'Device...

Anyone got any ideas on how to get over this problem please. It's driving me nuts!!!

Hi Phil, yes that is exactly the screen where I am trying to do the upgrade from. I have copied the update file to my c:// drive and I can find it OK when I 'Browse' but when I press the upgrade button it says 'processing' momentarily followed by'upgrade failed'. The only difference with my...

Have tried the update procedure as per your link and have got an error message (no surprise there then eh!) The message read :- Current external storage device does not exist or is damaged. Please check and refresh the list. I have no doubt that you will have seen that one before. I don't...

You are very patient Phil and I really do appreciate your efforts on my behalf. Before I proceed with the instructions in your last post, would it help if I tell you that my system is all routed through a Netgear switch box and, I view the images om my PC monitor by way of an HDMI switch. With...

I have tried to update the firmware several times and each time I get the message that the 'upgrade has failed. I have followed the instructions very carefully but cannot get success. I saw in one of the links that it sometimes fails if you try to update a number of versions in one leap. I...

Thank you or this info Phil. Can you tell me which one of the 12 versions listed is the one that I need please. When I have downloaded the one for my system/camera, will the download be picked up by iVMS-4200 or Hik-Connect and if not, how do I install it to the camera? It will presumably...