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Hello StewartM. thank you for trying to help. I have just tried adding my NVR again by clicking on to 'Add to Client' and I made sure that the 'Export to Group' was ticked but even though the NVR then appeared in the top half of the screen. I got an error message that gave a number followed by...

I am trying to use the Hikvision iVMS4200 on my Windows 10 computer. I have the programme installed on my pc and it has picked up my NVR but, it will not display a list of my cameras that are connected. I have looked at many instructional videos on YouTube etc and in all of them it shows a...

hello again, yes I have tried another mouse and have also tried both usb ports but it is still all very erratic. If I switch the NVR off and then on again, the mouse pointer usually reappears. Any ideas why when I leave the screen on whilst I am sat at my desk, the image disappears after a...

Yes I believe that the setup is standard. My NVR is connected to the router via a Netgear switch. with cable purchased from yourselves. The mouse is plugged directly into the NVR's USB Port (The mouse itself is very temperamental often needing me to switch the NVR off and then on again) I...

I am using a DS-7604NI-K1/4P(B) which I updated to the latest firmware withing the last week. It isn't the firmware update that is causing the problem as it was happening prior to the update being installed. I also get a 'No Link' message appear on the screen quite frequently. Thank you for...

Hello folks, I have been close to tearing my hair out recently when trying to get into the 'Playback' mode on my setup. The way that I get in is by using the security pattern method but, just as soon as I click the mouse in the first circle, I immediately get the loud beeping error signal...

Thank you so much Phil. Firmware updated and time now in correct sync. Once again, thanks a million. Very much appreciated.

I have a Hikvision NVR DS-7604NI-K1/4P(B) The current firmware is v3.4.99 - Build 171121 which as far as I can tell is the up-to-date version. Whatever I try I just cannot get the system time to be correct. I cannot see anywhere that there is an option to set a BST setting and so I have set...

My NVR is DS-7604NI-K1/4P(B) and the firmware is v3.4.99 Buld 171121 I've also just spotted your post that the camera firmware should now be 5.5.82 for the G1 series. Is it safe just to switch the power off and then on again?

I consistently lose the mouse functionality on my Hikvision setup. I'm wondering if anyone else has a similar problem. I have tried replacing the mouse but still get the problem.

Thank you CCTV Manchester. Interestingly I contacted Phillips and they said that it only really becomes a problem if you leave an image static for 12 hours or more and as I won't be doing that I'm not concerned anymore. Apart from that I've managed to suss out that I can set the image to...

Thank you for that, I read through the 'nine steps' probably 9 times but didn't spot it! It's an age thing you know! Am I correct in assuming it will be the same process for updating a camera/s connected directly to the NVR.

I recently came across some very helpful information on here regarding upgrading the Hikvision firmware using a USB stick which I think could be plugged directly into the NVR I have been looking for nearly 30 minutes now and just cannot find it. Has anyone else used this method and can point...

Well folks, I finally got round to getting a monitor for my CCTV setup and I purchased this one...... PHILIPS 226E9QHAB Full HD 21.5" LCD Monitor - Black & Silver However, I was really disappointed to be confronted by a message appearing on the screen as soon as I switched it on and is...

Thanks for the replies folks. Much appreciated.

At the moment I am using my computer monitor for my CCTV setup but, if I want to have a look at what my camera is showing, I have to leave what I am doing and then toggle the HDMI splitter/switch which, in itself isn't a big problem. However, I have now decided that I would prefer to have a...

yet another lesson learned today! You people are so amazing and the help that you offer is so very gratefully received. I followed your instructions in your last post and everything now works absolutely fine again so thank you so much once again. EDIT at 10.15am Spoke too soon methinks...

I have just tried it all again and am still getting the same problem but, i spotted an error message at the bottom of the screen that only appeared very briefly. The message was, "A problem with this webpage caused Internet Explorer to close and re-open the tab" Does this provide any...

The NVR is DS-7604NI-K1/4P(B) Firmware v3.4.99 Build 171121 Camera is DS-2CD2155FWD-I Firmware v5.5.61 Build 180718 Thank you

Since yesterday I have been having problems with both 'Playback' and 'Live View' when accessing via the Hikvision site or Hik-Connect. I can log in OK but, when I try to use either option it simply takes me back to the log-in screen again, and so it goes on, round and round in a circle. the...