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I have been having problems when trying to view my CCTV images when I am away from home. It turns out that I need to use the IP address as issued by my Broadband supplier and so I substituted the one that I was using with the alternative. I set up my Android phone using this amended IP address...

I have just been into the app on my phone and I notice that there is an item in there called 'Configure DDNS' if I try to do anything with this (not sure if I really need to anyway) I am then taken to a page that shows various items such as Port Mapping Mode and Server Port Number etc, when I...

Yes I do have an account at Hik-Connect and I can log into it quite easily via my desktop computer. When logged in I can see the images of both of my cameras. When I go into the app on my HTC phone, I am not asked to sign-in/log-in it simply goes straight to the live images of my cameras...

Further to my post above. It has been suggested that I may need to make some changes to my router in order to achieve connecting to my system when away from home. is any techie person able to confirm this for me please? thank you.

Well folks, my worst fears have been realised. I confirmed in my post of 26/8 (above) that I had cracked it and that all was working well. When I am at home and am connected to my own Wi-Fi, both iVMS4500 and Hik-Connect both work perfectly but, when I am away from home and am connected to any...

Hello again fullboogie, Well I seemed to have cracked the problem. I decided to have a go at setting the app up manually as opposed to letting it set itself up automatically and, it seems to have done the trick. I'm just hoping that it will work when I am away from home, i.e. not using my own...

My NVR is a Hikvision DS-7604NI-K1/4P (B) and yes, as I mentioned in my original post, both cameras are connected directly to the NVR. I can try to give you whatever info you need. Thank you for doing your best to help.

On the ' Devices' page I just have two main entries, the first is Hangzhou China and under that it says IP/Domain 192.168.*.** 8800 Camera No. 1 Then there is a second main entry which shows as 192.168.*.** IP/Domain 192.168.*.**. 8000 Camera No 1 Nowhere is there any mention of my second camera.

Hi fullboogie, thank you for your input. I cannot find an option to enable either of my two cameras. My NVR seems to be registered on the app OK though. When I go into the 'device Information' it only shows 'camera No 1' at the bottom of the page, there is no mention of my second camera. Also...

Does anyone know if there is a detailed 'How to' page/video anywhere that shows how to set up iVMS4500 or iVMS4200 on an Android phone. I thought that I had followed carefully the instructions that I have found but, I always get a 'Connection Failed' message My cameras are connected directly...

Hello StewartM, thank you for coming in on this problem. I am very pleased to say that I have actually got over the problem and now have both my cameras upgraded to the latest firmware (v5.5.83 Build 190221) and working perfectly. I must be honest though, I really can't remember doing the...

Yes Phil, yours is the method that I always use now. I have had no problems previously but it aint not werkin this time it aint not. That's what prompted me to think that there might be a bug in the update or something.

My cameras are :- DS-2CD2155FWD-I and DS-2CD2035FWD-I which are I believe both G1 Series cameras. EDIT: I have updated my NVR and my cameras numerous times using the USB stick method. I had problems the first time that I did it but after that it all worked fine.

Yep, tried that and just got an 'Upgrade failed' message

The firmware is definitely for my cameras . I'm using a usb memory stick for a local upgrade.

I have downloaded and unzipped the latest Hikvision Camera Firmware update about 5 or 6 times and, none of my upgrade attempts have been successful. I keep getting a 'Firmware error' message every time. Anyone else having a problem with this?

I'm really sorry about this, I'm being a bit of a pain aren't I! When you say "On your NVR" do you mean via the actual NVR Menu as opposed to the iVMS4200 menu? Whichever it is, I cannot arrive at a screen similar to what you have posted above. I have been through all of the menus and...

When I click on 'main view' I still have the list of my cameras in the main area. If I try to drag anything into the area or click on one of the cameras in that area I get a message that says something about 'invalid encryption'

Hi again, no improvement to the image I'm afraid, It's not too bad, I can live with it. What I can't get at the moment is an image when clicking on 'Main View'

Hello again StewartM. I spotted that in your illustration that you were using the username as 'admin'. I tried this and it has worked!!!! Having said that, the displayed image is not that good. I will have to fiddle around to see if I can sort it. Thanks a million for your help.