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Hello Dan, what about this then! All of the time that I have been fiddling about with these issues I have remained logged-in to both iVMS4200 (the v3 one) and to Hik-Connect via Internet Explorer both with everything visible, menu's etc etc but, neither of them providing Live View. I mentioned...

Apologies for the delay in getting back to you. I have only just been able to get on my pc. Anyway, last night I disconnected the entire system including removing the plug from the 13 amp socket. I left if overnight and switched it all back on a short time ago and I now find that I can get at...

The monitor connected to the NVR is showing the images for both cameras and I can either view one camera at a time full screen or both cameras on a split screen. What I can't do is get at the menu for any part of the setup via the NVR. I can see the menus on my pc via internet explorer but no...

Got off to a great start today with loads of problems with my system. First off I can't get at the menu on my NVR so can't look at the setup. Images are fine from both cameras. A right click with the mouse doesn't get me the option to go into the menu and there is nothing across the top of...

Excellent service!! Thank you so much, greatly appreciated.

Thank you Kyle, that is really helpful. I'm off to have a read now.

Hello folks, I have just downloaded and installed firmware Version 4.3.000 - Build 200508 for my DS-7604NI-K1/4P(B) NVR. At first glance everything is totally different. What I am wondering is, has there been a revised user manual issued and where can I download a copy from please? I...

Thank you malford that worked a treat, much appreciated. Thanks too to RBW for your input, I will bear that in mind if the current situation fails again.

Thanks for that malford. Unfortunately, for me that is, it asks for a password everytime that I want to open it.

Does anyone know if it is possible to avoid inputting a password everytime that I want to access Hik-Connect using an iPhone 7+. I have looked closely at the app but can't see an option that would help. Many thanks.

Thank you StewartM, That did exactly what I wanted. Your advice is much appreciated.

Hello folks, I am trying to get a file of an event onto a USB stick and seem to be failing dismally. I have gone into the export menu and have identified the file that I want. To be on the safe side I have 'locked' it, I'm not sure if that is of any help though. Having identified the file...

I meant to ask Phil at #11 above, is there a reason given as to why it's not for the 7604 series and will it be available at some future time?

Thank you Phil, much appreciated.

Does anyone know if this update will work with a DS-7604NI-K1/4P(B). You will note that I have entered the K1 in bold because the original post above seems to refer only to even numbered K Series NVR's. Many thanks for any guidance on this.

I have just been into System Maintenance and I'm sure that the following entries are errors :- When I go into 'network' the iPv4 address is showing as 0.0.0.0 and this is the same for iPv4 Subnet Mask and also iPv4 default gateway. I'm fairly sure that previously there were positive figures...

Hello again StewartM, Last night I realised that my cameras are connected directly into the back of my NVR which is a Hikvision DS-7604NI-K1/4P(B) and so my thinking that it is all on-line is incorrect. I have just been into the menu and chose 'Configuration' and straightaway I notice that at...

Thank you for coming in on this StewartM. I have looged in and the status is showing as 'offline in red text on a yellow background. However, I know that I am not offline as I am looking at the live images on my Hikvision monitor and it is showing as Sunday 20/10/19 at 19:18

I am using a Hikvision two camera home CCTV setup and today I can't view any images via Hik-Connect and iVMS4500 on my mobile phone and, neither can I view any images via iVMS4500 on my pc, nor can I get at any of the images via Hik-Connect using Internet Explorer on my computer. I get the...

Thank you for this info folks, very much appreciated as always. I have been researching this (as far as my 79 year old brain will allow;)) and I see that I would have to manually put some sort of information into my router. Is this a straightforward process and how do I get into my router and...