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Turn camera off. Press and hold reset button. Turn on camera and keep reset button pressed for 10 secs.

Im having a reboot issue - when accessing the system via IVMS-4500 (iphone). The NVR will go days without an issue until i access it via the app. This will cause an abnormal shutdown? Any ideas?

Are you holding the reset button whilst powering up the camera?

I'm still unable to see the pre-record working, I have set this to 30 secs, and all video clips still start with the first motion detected. Does anyone have this working correctly?

Any tips on how to fault find abnormal shutdowns. Log doesn't give any clues!

Not sure what they mean by stability fixes - I've had numerous unexpected shutdowns, typically after viewing recorded footage and live stream. Shutdown can happen straight away or an hour later.

Kieran - have you also tried playing with the UPnP settings - these also do not work. My Netgear router has not configured any of the ports with UPnP enabled. If i change from auto to manual to allocate different external ports, the changes appear to save but go back to default if navigate away...

I've tried setting pre record to 20 and 30 seconds. It doesn't seem to change anything.

Update: I upgraded back to 3.4.2 and then reset the DVR and all the cameras and started from fresh. This time, i set the DVR up through its interface (HDMI) rather than through the web page which allowed me to setup the camera resolution (still not working through the web interface). 3.4.2...

I recently purchased the DS-7608NI-I2 and have a question regarding pre-recording. I have set this to 10 seconds on an event, but when playing back the recorded video, it is clear that it has not pre-recorded anything. The post record interval works fine. I am using event detection rather than...