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I'm not sure if this is what you mean but this is the only network I could find on there. But there was no menu or configuration

This hasn't made a difference

Here

Yes that's right

It's not finding it still

I just leave it plugged in the router but I don't connect it to the laptop unless I'm working from home

Yes the internet is ok on laptop and mobile. The other one is ethernet cable I plug into laptop when I'm working from home so I don't use the WiFi. Should I plug that in my laptop then? Would that help?

They all seem to be plugged in ok . Is this the right pictures?

Yes I'm sure it's hikvision

Yes the laptop is connected to the WiFi at home and CCTV is connected to the same. Although the app is not on the laptop he said we couldn't put it on a laptop we put the hikvision app on my phone??

I don't know if this is going to work!

Yes. Yes Windows 10 laptop

There's nothing showing up when I download this thing. No devices I don't know what I'm doing here

Oh ok I'll have to try this when I get home I think. Thanks

I think I'm going to have to shell money for someone to have a look aren't I Can't believe I'm in a situation where I need these

I guess it's connected to NVR . I'm not sure what it's called sorry. No I've not changed router or ISP so I don't know why it's doing it. Yes it's the app on my phone

Hi. I've got hikvision camera and all of a sudden tonight it said device offline on my mobile!!! It seems to be working through my Tele still But I can't see the cameras at all on my mobile!! And these cameras are really important. I don't know what to do!!