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From your description it sounds like the device is bricked. I’ve done this to my test camera on several occasions trying to load custom firmware. SADP won’t detect the device in this state. The device won’t respond to echo requests either unless TFTP establishes a connection. Hikvision’s...

Does your DVR have CH (grey market import) in the serial number? Grey market imports run the risk of bricking with firmware updates. Using an Ethernet cable, connect a laptop/PC directly to the DVR's Ethernet interface. Configure the laptop adapter to 192.168.1.15 or similar and disable the...

Anything change with your internet setup at home recently? If not, remove the cameras from Hikconnect on your Apple devices and re-add them.

You are spot on. I appreciate the update.

We don't have smart meters where I'm from but I assume the idea is to allow a service representative access to the meter data without accessing your property. I'd image the SSID is hidden but more likely they use a special radio frequency. I'm not familiar with the Devolo Powerline 1200AC range...

Since it did not improve the situation change the settings back. Just to clarify, you have an identical camera on Channel 03 that is not giving you any hassles? If so, please try disable the working camera on channel three for a day. If the recording improves for the camera on channel 4 it may...

What firmware is the KB6003 running? V1.4.62 Build 180515 mentions Wi-Fi bug fixes. If it's on the latest firmware then my best guess would be channel interference.

Same here, if I hover over a user's name I don't get the start conversation button. I have to navigate to their profile and start one from there.

Most of the Hikvision cameras I’ve worked with require ONVIF to be manually enabled and a user account to exist for ONVIF to function correctly. I don’t think the camera is faulty, I’m fairly certain it’s just configured incorrectly. Your grey market camera may just need ONVIF to be properly...

It's going to be a challenge narrowing the issue down this blindly. Would you be able to attach a photo of the camera configuration page from your NVR? The problem could be related to how the NVR is connecting to the camera. Usually a third party camera connects to the NVR via ONVIF. It's...

This site uses the XenForo platform. Private messages are called Conversations. Correct me if I'm wrong - I believe you click on a member's profile and start a conversation by writing a Profile post.

Yes, send me your email address in a private chat. I found custom firmware on Hikvision's primary ftp site that reference Hikconnect enabled. I'm not sure if it's 100% compatible though. I'll need to ask around first. I'll update you soonest.

Hi Steve, I may have found custom firmware on Hikvision's FTP site that will enable HikConnect. Please send me your email as I'm not comfortable sharing the login details on any public forum.

I'm not clear on what he was suggesting either. LPR is definitely refers to license plate rec. On a side note, the firmware release notes for v5.4.0 and v5.4.3 refers to compatibility across the R3,R4 and R7 platforms. Might the firmware for these models be cross compatible? On the download...

Please post the model of your NVR and camera. If possible include the firmware version they are currently running. Updating to the most recent firmware often resolves these issues.

Check your ONVIF and CGI are still enabled with the admin user you created earlier. Maybe the firmware voided those settings. Also check under security>authentication>web authentication is set to digest/basic (clutching at straws here). If they are sill active I'm not sure how to proceed. You...

Amend and post these into Chrome and let me know the responses with the new firmware: http://admin:yourPassword@192.168.1.xx/ISAPI/System/Network/Ehome http://admin:yourPassword@192.168.1.xx/ISAPI/System/Network/EZVIZ

Glad to hear it.