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I'm tentative posting this work-around and trust @Phil @Dan will moderate if needed. Out of interest which country are you from? One option would be to use Aptiode. From Wikipedia: 'Aptoide is a software "marketplace" application for installing mobile applications which runs on the Android...

If you log into your account on the hik-connect.com web portal, what is the Status reporting?

On one of the cameras, re-initialise/format the SD card in storage management and see if any errors are reported. It's peculiar (and perhaps a clue) that both cameras have the same issue. The cameras have fairly comprehensive logging options, anything mentioned there?

I appreciate your confidence, but I'm afraid I've hit a wall. Did your NVR come with a remote control? That would make things much easier. Hikvision has tightened their security in recent firmware considerably. Unless you are able to downgrade your firmware to a much earlier and far less secure...

My word, that is going to be an interesting challenge. Rebooting is easy but a shutdown will be tricky. I'll get back to you soonest.

My apologies, I said I would post the steps ages ago and it completely slipped my mind. Worth mentioning - I was discussing your setup with a colleague earlier today and saw your message shortly after. I believe the easiest way is to duplicate the existing shortcuts. Press and hold each...

The image looks like it's from a mobile device. What software are you using to view the camera?

I have read about corruption of the password table when upgrading an NVR from v3.x or early 4.x firmware to the latest. A factory reset of the NVR is required to fix the user table. That said, it should upon reboot detect all the cameras. If the NVR admin/password is different to the camera's...

Events are triggered by the cameras. Provided your cameras/DVR are setup correctly the events will be visible on the timeline. You could then playback only the events on the DVR's Smart event playback. I'm not familiar with your model of DVR but you should be able to speed-play at least 64x...

Can you access the NVR via the webGUI? If you can, navigate to Configuration>System>Camera Management. You should be able to locate and edit the settings of the offline camera. Check the settings match the other working cameras for a start. Re-enter the password to be safe and save the settings...

Just to clarify, when you say the webGUI of the camera is fine, do you mean the mainstream in Live View is visible and streams fluently? Are you able to manage the cameras with iVMS-4200? Details of the mesh? Are there other devices connected to the mesh? How are you connecting to the remote...

Please provide some more detail. Are you using the Hikconnect app or iVMS on a PC when you get the error? Are you using a NVR/DVR or connecting directly to the camera? Model of camera and NVR/DVR may help. Firmware up-to-date? Check the date and time are set correctly on the camera and in the...

Regarding playback on a PC. If you are using Intel's integrated graphics on the PC, ghosting is a known issue in some cases. It requires a specific driver to remedy. If you have a dedicated GFX card you might need to set IE to use the AMD/Nvidia card and not default to the onboard Intel. Not...

Load the Restlet client into your Chrome browser or use curl for windows.

Hik-connect app on your phone or on the Hik-connect web portal?

Think I've figured it out provided you are triggering A>1 output on motion detect from the NVR. In order for the NVR to accept HTTP requests from your phone you need to check ISAPI is enabled. It's easiest to set these directly on the NVR: Menu>Maintenance>System Service tick Enable ISAPI and...

Please also let me know the firmware version your NVR is on.

I'll need a screen capture from the Alarm Output page to help figure it out. From the web client please post your equivalent of the below.

My gut feeling is you can't. I've tried to add 3rd party cameras to iVMS-4500 in the past without success. Most of the errors mentioned HCNet SDK. I suspect Hikvision may not allow 3rd party cameras to connect directly, free software and all. One work around would be to connect the 3rd party...

From your phone it may be possible using the CGI protocol and ISAPI. With an app (Android) like HTTP Request Shortcuts you could use the PUT command to enable/disable the alarm. Model of your NVR?