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OK, definitely check the status of the hard drive on the storage page and also the physical SATA cable connections. It could also be that it isn't set to overwrite - this post explains how to set that...

Send a screenshot of the storage page if you're unsure :) Have you ever been able to save footage on that NVR?

It should show a hard drive in the table on there, with the size of it and its status, which should be 'normal'. If you have a drive installed but it isn't showing, make sure all of the connections shown in this guide are secure...

I believe this happens when the video has been compressed too much for the app / server to decode, especially with numerous high-resolution cameras. In playback, you'll be viewing the highest quality main stream, which may be why you're seeing it more here than live view, which normally uses...

Unfortunately, Hikvision doesn't natively support Alexa integration - you'll need one of these doorbells for that: https://www.amazon.co.uk/Door-Chimes-Bells-Works-Alexa-Electrical/s?keywords=Door+Chimes+%26+Bells&rh=n%3A1938270031%2Cp_n_amazon_certified%3A14091950031&c=ts&ts_id=1938270031 I...

The latest versions have been getting released on the Play Store again for a little while now (at least 6 months)... It kind of happened quietly and we discovered by accident! It was only ever removed from the Play Store - Apple's App Store never stopped having the latest versions available - so...

I've just checked, and that extra channel appears when you turn on "channel zero": In the app, go to to Me>Settings and you should have the option to disable "Display Channel-Zero", which will remove it :)

Hi @dalB - have you got a hard drive installed on the NVR? If so, what does the storage management page show for it?

Yep, that doesn't sound quite right, that's probably the best thing to do. The only thing I can suggest is trying an earlier firmware, but I've not seen these issues reported on V5.5.820 before...

You can disable UPnP on all three, it's not needed and the setup will be more secure without it. If you're forwarding the ports for remote access from a browser, then these should probably be different, so change the server ports to something else which are different on each device. Make sure...

Sorry, I think it might be an old URL in that link... Try this one - https://ieu.hik-connect.com/ Or, if you're still struggling, you can try scanning the QR code on your NVR's Platform Access page in the app (download Hik-Connect, create your account / sign in, then press Add > QR code) :)

No worries! Keep us posted :) And all good regarding your screenshot in post #6 - you're using the right firmware.