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dear, the error already rectified as i use the first account registered by my wife. however, when trying to search the serial # of the device thru Hikvison device management is gives me " the device is offline" even trying to access thru P2P. i used dynamic IP by error is still the same even...

thanks boss for the reply. and for the feedback as well. have a great day

Dears, good day to all. can you please assist me as i am trying to connect the camera using P2P cloud via HIKVISION. however, when searching the serial number it give me error message " device is using by other user". HIKVSION model DS-7200 Series i am using iVMS-4500 i have already...