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Thanks guys, that's done it. Never heard of VLC before and a bit surprised it does not seem to be mentioned in the HikVision User Manual.

As a newbie I am having problems playing files I have exported from my HikVision HiLook NVR. When you export to a flashdrive it asks to select the 'saving type' and there are 15 choices - and I am not sure what to use? I have tried a couple that seem to be saved in MPG 4 format but I cannot play...

Thanks for all the feedback, as Stuart suggested my HiLook unit now does work with data so hopefully I'm all set up for overseas. On reflection, the confusing part for me was that my unit was originally connected to HikConnect and worked fine at home - but with no access overseas. I now...

Bingo - added a verification code and 2 QR codes appeared which added the 'Blue' HiLook App (not red HikConnect) and then the camera so I have a picture. However I now have concerns. I did say originally my NVR is a HiLook (as I have restricted footprint space) and the Platform Access now says...

Bingo - I have a result. Entered a 'verification code' and 2 QR's appeared - one to download the App and the other to add the device so I can now view my camera - and hope it works abroad. Reviewing my past couple of weeks problems with this (and I am not the only one - viewing Google) system...

Stewart, thank you. The screen shots you have posted are unfamiliar to me so I assume the interface is different on the HiLook NVR's. However this is where I am. I accessed 'Platform Access' and 'Enable' was unchecked - so I checked and was asked for 'Verification Code'. I don't know what that...

Hi, now back in the UK and have opened an account with Hikvision (as per Hikvision APP above) but when I try to add my device (Hi-Look NVR serial number) I am told 'The device cannot be added'. Sent email to Hikvision Support who replied 'they can only offer CCTV support to trade customers...

I think you are right - when I look at Device Information > Settings > it says Adding Type IP/Domain, Alias DVR, and Address 192.168 etc. I did set it up fairly quickly before I left the UK and was not aware of different configurations. Any help for when I return to the UK regarding where I can...

OK many thanks for your feedback guys, guess I’ll have to leave it until we get home. We have 2 iPhones and 2 iPads here which all worked with Hik Connect back home but get ‘no connection’ here with good WiFi and data. Maybe the answer will be to delete and re-install and try tunnel bear? (new...

Thanks for the prompt response Phil - sounds like I’m stuck in this Swedish forest without being able to view my UK house. I have good WiFi and data reception where I am and according to Google I’m obviously not the only person with this issue. I would have thought the default when setting up...

Hi I’m a newbie and have recently installed HiLook NVR and bullet camera at home in UK with Hik Connect working fine on iPad and iPhone. Now abroad (in Sweden) and cannot connect at all? Get DVR offline and ‘connection failed’. Any help appreciated - like can I do anything here while abroad...