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I have a camera I have sold and want to reset to factory settings, and I have a new camera I want to connect to my system but I can't seem to get SADP tool to find either of them, what am I doing wrong? I've found this video and followed everything but still no joy I have the cameras plugged...

Yes it's getting sent back and they have a few of them so have bought another and asked for them to check it before it's sent but I bet they don't. they did mention that it was sealed so couldn't explain it. seems a shame you can't buy a simple spart part like that

I've just bought a camera on eBay from a seller called BidCity, City Auctioneering Ltd. when unpacking it, I ripped off the bubble wrap and plastic packaging and saw the bottom of the cardboard box first and it was a little bit splayed apart, and it looked like it had been opened already, but...

pic attached

I think you might have a newer version of edge? mine will probably be the same the next time it updates...

NVR DS-7604NI-K1/4P, fw V4.30.055 build 201111 Cameras DS-2CD2347G2 , fw V5.5.150 build 200927

Success, it's hardwired and working my internet is back to normal speeds, it's slightly faster with the powerline's completely unplugged and have done 3 tests this evening all over 20Meg. just got to find someone to fill a chase in my wall and do a bit of plastering on the inside now

well I went to investigate the feasibility of running a new cable and have got carried away and started to create a route so I'm going to hardwire it now. half of the route between the consumer unit and loft I needed to run another cable for solar panels this year anyway so may as well just get...

I'm not sure I really understand that, everything is still connected but when I switch the switch off on the socket in the garage, the internet works. on Saturday night I was unable to watch Netflix, endured 20 minutes of buffering every 2 mins, so went to the garage and switched the switch off...

It doesn't no. I've got sick of the slow internet now and I switch off the powerline adapter when I come in the house, and turn it back on when I go out now it's almost certainly causing the problem. which powerline adapters have an app? I've just looked at a "Best powerline adapters" and none...

Ever since I have started using the powerline adapter I think my internet is slow. When I do a speedtest it's still about the same as it always was I think (15-20meg) is it likely to be the powerline adapters? would a better brand of powerline adapters be worth a try? the ones i have came free...

I've figured it out, here's how I did it if anybody else is stuck; Once Edge is opened, click on the 3 dots top right scroll down the list to "launch In IE mode" then in the pop up window select "always open this site in IE mode"

My PC must have updated something as I can't seem to stop edge opening when I click on internet explorer. seems the option to stop edge opining instead of IE has been removed completely now surely there must be a solution?

Is that how I have it now?

inexplicably, the garage cam just appeared in Hik-Connect. I just had a browse in the app and it just popped up. so everything seems ok for now I think. the way I have connected the powerline adapter in my house(directly to the NVR) is that really necessary, or could I connect the powerline...

Picture attached of how it's set up. the 3 existing cameras are connected with ethernet cable, NVR hard is also connected to router with ethernet cable. I didn't actually do anything since last time but it has appeared back on the NVR now, however still not connected to HikConnect so I can't...

I'm lost now I have no idea what to do. I reset the camera and set it up from new and now I can't see it at all on the NVR. I have absolutely no idea where to start there are so many guides and they are all doing it in a different way

thanks I have managed to get the SADP tool up and running and it's found the camera but I can't seem to do anything with it as I either don't know the password or are doing something wrong. in the YouTube videos I'm watching it says the camera should be un activated at the start and it shows how...

I've just tried to set it up but have hit a problem, can't seem to download the SADP tool. it says "code execution cannot proceed MSVR120.dll not found, reinstalling may fix this problem" and I've tried to reinstall it but it didn't work when I log into my NVR it's there which is good, but I...

not sure on the download speeds, I did try and do a speedtest but it didn't work for some reason. I normally just type speedtest in google and click on the blue button that appears, but it didn't work? I just tried a few websites, watched a youtube video and it seemed fine. I also used the...