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When I click the export button, this is what comes up: And this is the error message I get:

Just tried again in both Chrome and Edge, running as admin. Same error message as yesterday. Any other ideas?

I've done this before, but it's been a while. Can't seem to get it to work, as I get an error message when trying to save the export file to my desktop. Is the "encryption password" the one we use to log onto the NVR, or the other one we use to get into the cams? Is there some kind of...

Thanks again, JB, for that advice. Seems to be a little quirk that's developed so it's good to have these threads for future reference.

It just seems to be such an oddly specific thing to disappear from the interface. But at least it's working. Thanks again, JB.

Signed out of Hik, rebooted the NVR, logged back into Hik and I've got event video back. Appreciate it dude.

I've not made any changes to my NVR or cameras in years. Everything worked just fine up until about two weeks ago, when my alert notifications suddenly no longer include a button to push so I can see the 10 or 15 seconds of the intrusion or line crossing violation. Below is now what I receive -...

The "other" site is mainly for pros and installers. This site is really for beginners and DIY people. Dan and the crew can only handle so much, so I think we all very much appreciate someone of your caliber taking the time to help us. Many thanks, JB.

There's been a couple of your threads about M-series firmware updates that almost made me send you a case of American Whiskey.

I can sympathize with the desire to body slam a piece of electronics into the garbage can.

Same question.

Real disappointing that Hik has made their best NVR obsolete so quickly. No support just because a new model came out? Bullshit.

Also maybe try disabling any browser extensions, particularly those dealing with video play such as the popular "Disable HTML5 Autoplay" or other similar extensions.

Any word on when Hik is going to publish the new firmware? Still nothing after 5 weeks...

Good example of needing a good UPS.

That cam is tripping every minute or so. Something is wrong with your settings. You should revisit your min/max boxes, threshold, etc. I suspect you're not getting all those because either the NVR or the app is overwhelmed with sending so many notifications.

Well there's been a little movement. Three G1's have been added to the firmware update site.

Thank you @Dan. Seems odd that all references to G1's are gone, even old firmware versions. But I'll keep looking - thanks.

@Phil I'm having trouble finding my firmware. I have eight G1 cameras and neither the U.S. nor the U.K. websites have any G1 firmware that I can find. Current firmware for all eight is 5.6.5 200316 I have seven DS-2CD2347G1-L cameras, and one DS-CD2455FWD-IW. All G1's, but there's no firmware...

Thanks Phil. All eight of my cameras are affected. Now to try and find the U.S. firmware folder that seems to change several times a year... Edit - for the Yankees out there: Firmware