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The guide linked at the end of the thread @uvs-300 has shared above covers how to set app passwords up so you can use Gmail, but to clarify, you need to have 2-Step Verification enabled to be able set these up :) Then, this page is where you can set the app passwords up. Google's instructions...

Thanks for letting us know, I'm glad it's working now.

Hi @Chin1985, we're not very familiar with the EZVIZ setup, but do these instructions help? https://m-support.ezviz.com/faq/article/How-to-set-devices-notification-schedule-in-mobile-app

No worries, glad that did the trick :)

Have you checked / tried all of the things in post #3 above? Those are all things which we've known to cause password reset errors. The latest version of SADP is available here - SADP The reset files also expire after 48 hours, so you may need to do another if it's been longer since you...

The XML file is fine to use, this is what we usually receive for password resets (along with the code) - just upload this when you select the "import file" option :)

Thanks for letting us know the fix - glad it's all sorted :)

So where the network cable for that camera plugs into the back of the NVR - just remove it from the NVR and put it into the switch instead. Then, use the SADP tool to scan for the camera - if it finds it, you will be able to tick 'DHCP', so that the camera automatically picks up an IP address...

It's worth trying the different DNS settings above. Although, I have just tested with our M-Series NVR on that newest firmware, and managed to add it to Hik-Connect using the Google DNS servers. I get the same screen in your screenshot once the NVR has been added via QR code, and I try to add...

Hi @bigmick777 When you're on the app, are you definitely logged into the same account as when you're logging in to https://ieu.hik-connect.com/, and not as a guest? If you press 'me', it should show your registered email address and user name at the top? What do you now see on the...

Yes, the POE switch that you connect the camera to can be connected to your router or any switch that's on the local network. So, if you disconnect the camera from the NVR, and plug that cable into the POE switch instead, you may be able to find it in SADP and log into to to update the firmware...

Maybe, it could also be that there's an intermittent problem with the connection, meaning the camera is getting enough power to trigger the strobe light, but can not connect to the NVR properly. You don't need to connect your PC to the NVR to connect to the camera. Instead, disconnect the...

No problem, you too :)

OK, try updating the camera firmware to V5.7.20 and see if that helps first. The third part of this guide shows how to load the new firmware onto your cameras. For the Ezviz devices, if you search for their model numbers on their website, you should be able to find the newest firmware for those...

Thanks - what's the full model number of the camera please? Is this camera also connected to an NVR/DVR, or just recording to a microSD card? The Hik-Connect version isn't actually showing in your second screenshot (the camera firmware version is) - go to Me>About and it will show you in there :)

Hi @ian1975 - are you able to connect the camera to a POE switch on your network and see if SADP finds it? If so, can you log into it directly in a browser? If you can, make sure the firmware on the camera is up-to-date and try hard-resetting it - check the NVR's firmware as well, and see if...

It still isn't in stock, I'm afraid, but the 8MP version is in stock now (in 2.8mm only): https://www.use-ip.co.uk/hikvision-ds-2cd2087g2h-liu-sl-black.html

There was a bug with the M-Series NVRs which caused this, so it's worth looking through this thread and also making sure you are using the latest firmware for your camera (and NVR, if you are using it), which you can find on Hikvision's product page for each device...

Also, you don't actually need to use virtual host any more on the 5.0 firmware - on the Video Device page, you should have an 'Operation' column at the end which has a button allowing you to log in to each camera :)...