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  1. Kyle

    Camera adjusts white-balance when I view in hik-connect

    It's not a common issue that we're aware of, but I'd guess that the problem is linked to the camera itself rather than the NVR, or a compatibility issue between it and the NVR like @codlord mentions. It's still worth checking the camera's own setting and making sure it matches whatever's set...
  2. Kyle

    iDS-7204HUHI-K1/4S(C) DVR reboot?

    Sorry, DVRs and NVRs don't usually have hard reset buttons, so the only way is to log into it. If you power it on and connect it to the network via ethernet cable, can you see it in the SADP tool?
  3. Kyle

    Setting up Hikvision DS-KV6113-WPE1(C) doorbell to my NVR?

    Hi, answers below for you - let me know if I can clarify anything :) Yes, but not if you connect it to the NVR directly, you will need to add it across the network via IP address so that it has its own internet connection (to work in the mobile app). When you add it to the NVR, the NVR will...
  4. Kyle

    hikvision IP camera Connected but no recording appears in exacqvision NVR

    Hi @kargaburun - just to confirm, have you set up motion detection on the NVR / VMS as an event for that camera? We're not familiar with exacqVision, but you normally need to have motion detection set-up to trigger the motion-based recording. You could test continuous recording too, to rule...
  5. Kyle

    Hik DS-2CD2387G2P-LSU/SL camera with Annke ANP800 NVR?

    You should be able to add the Hikvision camera as an ONVIF camera if nothing else, which will add it to the NVR as a 'dumb' camera and let you view it in the app. Annke products are OEM Hikvision products, so the complication is that Annke will have its own firmware, which isn't necessarily...
  6. Kyle

    Hikvision DS-7816N-R2(C) - Firmware needed

    Make sure you're not using any VPN software, all 'shields down' (antivirus / firewall could be blocking it from working properly), and with your NVR directly connected to the router via network cable if you haven't already. Which version of SADP are you using too please? Just to clarify, have...
  7. Kyle

    Hikvision DS-7816N-R2(C) - Firmware needed

    Sorry, there's no firmware that we know if that might work - it looks completely different to all of the models we supply and I can't see anything in the download portals. Hikvision Support or your supplier may have a better idea. If you're able to change the Hik-Connect server address on...
  8. Kyle

    Hikvision DS-7816N-R2(C) - Firmware needed

    Hi @ken_nx, unfortunately, I believe that NVR model is specific to the Chinese market - we have never seen this model in the UK or Europe, and there only appears to be a Chinese product page for it. So, I think there will only be Chinese firmware available for it. If you speak to the supplier...
  9. Kyle

    Hikconnect "Number of streaming channels exceeded limit. Please stop playing other channels........"

    Hik-Connect V6.4.200 has just been released for iOS and Android... You can update it for iOS devices via the Apple App Store: https://apps.apple.com/us/app/hik-connect-for-end-user/id1087803190 It looks like it hasn't yet been released on the Google Play Store, but it can be downloaded from...
  10. Kyle

    DS-2CD7A26G0/P-IZS crashed after update to Firmware_V5.6.11_210129 from V5.6.10 build 220924

    No problem, thanks for letting us know. Did loading the old firmware back on via the Batch Config tool fix it?
  11. Kyle

    Local time sync is not working?

    Sorry, I'm all out of suggestions other than hard-resetting. If you contact your supplier, they may be able to get Hikvision Support to remotely connect and extract some debugging logs (I'm not sure how they would do so for time sync issues, though).
  12. Kyle

    DS-2CD7A26G0/P-IZS crashed after update to Firmware_V5.6.11_210129 from V5.6.10 build 220924

    Do you have a separate POE switch that you can connect the camera to? If you do, connect the ANPR camera to that, as the Batch Configuration tool will then be able to find it for you to try and load the original firmware back on to it.
  13. Kyle

    How to export NVR parameters?

    It's weird that you're not seeing those options in Brave, but we've seen menus/buttons missing before in different browsers... You could try reinstalling the plugin, or give Firefox a go? These are the settings to have a play with in Edge too, which may be blocking the download...
  14. Kyle

    DS-2CD7A26G0/P-IZS crashed after update to Firmware_V5.6.11_210129 from V5.6.10 build 220924

    Do you mean it is not showing on the online devices list at the bottom? You'll probably need to click the arrow button shown below to pull this up: If not, make sure you are not running any VPN software, any firewall and antivirus software is not blocking Batch Config from running properly...
  15. Kyle

    DS-2CD7A26G0/P-IZS crashed after update to Firmware_V5.6.11_210129 from V5.6.10 build 220924

    Try the Batch Configuration Tool to do the upgrade (add your camera to the device list, and select it, and then use the Upgrade button at the top of the tool). It's normally quicker than logging into the camera and doing it - make sure you're uploading the 'digicap.dav' file too.
  16. Kyle

    How to export NVR parameters?

    I've checked and by "encryption password" it just means your normal NVR password (which you use to log in) - that worked for me and it saved the file to my normal downloads folder (as per my Edge download settings). Maybe try whilst running Edge in Internet Explorer mode? Or iVMS-4200? You...
  17. Kyle

    Hilook NVR remote access?

    Hi @Cromer1, try HiLookVision first - we don't have much experience with HiLook NVRs at all, but my guess is that this app it will give you more options than ProControl+. As they're made by Hikvision, you should also be able to add your NVR to Hik-Connect and Hik Partner Pro, which are also...
  18. Kyle

    CCTV solution

    This is the closest I can find, but I'm not sure if it's what you had in mind? https://www.arlo.com/en_gb/cameras/arlo-go-2 https://uk.pcmag.com/home-security-cameras/141761/arlo-go-2-ltewi-fi-security-camera It's not something we have a huge amount of experience in. but we've recommended Arlo...
  19. Kyle

    Hikvision Speed Dome 4mp 32x [DS-2DE7A4321W-AEB T5] scan / patrol setup?

    With regards to zooming in when tracking, this might help too: https://www.use-ip.co.uk/forum/threads/will-the-smart-tracking-feature-on-a-hikvision-ptz-camera-allow-it-to-zoom-in-to-its-maximum-zoom-ratio-automatically.4504/
  20. Kyle

    Hikvison G5 cameras - Human intrusion detection false alarms?

    From our experience, intrusion detection on the Acusense cameras is generally pretty accurate (although someone here may put me right, as we only have experience testing the cameras in one location). Are the cameras connected to an NVR, and is this where you are setting up the events if so...
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