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  1. Phil

    Door Entry Can the Hikvision IP Video Intercom connect to Nanostation (Ubiqiti) for communication between the gate station and the indoor station?

    In theory, if you can install the Ubiqiti wireless link and get it to work reliably, then it should be fine (transparent).
  2. Phil

    DS-2DE4A425IWG-E ONVIF - "The action requested requires authorization and the sender is not authorized" error?

    Glad that you have resolved it. Thanks for coming back and sharing the solution.
  3. Phil

    M Series - New Firmware 5.03.000_240428 available

    I pinned it to the top yesterday to make it easy to spot too :) So much room for improvement - so little time! We did make a tiny trial into how we might better manage new firmware versions, updates and feedback: https://www.use-ip.co.uk/forum/resources/categories/firmware-updates.6/ But it'd...
  4. Phil

    M Series - New Firmware 5.03.000_240428 available

    @Kyle has begun testing: https://www.use-ip.co.uk/forum/threads/m-series-firmware-v5-03-released.11255/
  5. Phil

    DS-7608NI-E2/8P/A firmware problems?

    The button cell on the pcb very likely needs to be replaced: https://www.use-ip.co.uk/forum/threads/do-the-majority-of-hikvision-nvrs-have-power-cut-memory-batteries.9034/
  6. Phil

    Cannot access my camera after activating IP address filtering?

    What model is the camera? Does it have a physical reset button?
  7. Phil

    Hard reset of HIK PoE switch?

    That looks like a button cell top-right on the pcb, with the power OFF you could try removing that and leaving it for say 10mins before replacing it and powering the switch ON again. My hunch would be that without the battery it'll forget any custom settings and revert to default ...
  8. Phil

    DS-2DE4A425IWG-E ONVIF - "The action requested requires authorization and the sender is not authorized" error?

    Clutching at another straw - are all the network connections 'wired'? We have in the past seen inexplicable failures to successfully update firmware when using a wireless laptop. Most things work. most of the time - you think your WiFi is solid, but ... Same can apply if there are Powerline...
  9. Phil

    Hik-Connect "Connecting device to streaming server failed" error?

    Is that just a typo maybe? 116 versus 166 - they should very likely both be the same? (for your NVR and router to both be in the same network domain range)
  10. Phil

    DS-2DE4A425IWG-E ONVIF - "The action requested requires authorization and the sender is not authorized" error?

    Clutching at straws here, but have you tried a 'strong' password?
  11. Phil

    iVMS-4200 "Npf service installation failed" error?

    Have you uninstalled all versions of iVMS-4200? What version of Windows are you running please? Are you downloading your latest iVMS-4200 from here [V3.11.0.50_E]...
  12. Phil

    PTZ DS-2DE4425iW-DE(T5) not panning? (tilt and zoom ok)

    Are these new cameras? There may be a pan drive belt, which may have come off or snapped. But, we have never known of issues with this / never seen this fault or error text reported. I doubt that normal manual handling would break the belt or cause it to come off. It's very unusual that you...
  13. Phil

    IP cameras unable to be viewed?

    I have moved your Post to the Hikvision forum, on the basis of your mention of SADP. It will get a lot more eyes on it here, as there are many more active watchers of the Hikvision forum. But, we will need more information to be able to help you. What camera models? Running what firmware...
  14. Phil

    How can i connect Analogue cctv cameras to NVR?

    You need an encoder, which you would connect the analogue cameras to and it will produce IP video streams for each camera: https://www.use-ip.co.uk/accessories/servers-and-encoders/hikvision-ds-6716huhi-k-16-channel-encoder.html
  15. Phil

    Door Entry KH8301 Change logs for V1.5.1 230626?

    Sorry, I had a look, but was unable to find any Release Notes for this latest version :(
  16. Phil

    Firmware "The type of upgrade file mismatches" error?

    Did you download your new firmware from the bottom of this product page for your camera model? [V5.8.2] https://www.hikvision.com/en/products/IP-Products/Network-Cameras/value-series/ds-2cd1143g2-liu-f-/?subName=DS-2CD1143G2-LIU
  17. Phil

    I got 53 IP cameras, which Switch and NVR should I get?

    You won't find 53-port POE switches, so break it down according to the locations of the camera count. By placing the switch(es) closer to the cameras you can save a lot of cabling e.g. a switch for the cameras on the first floor, another for the cameras on the second floor (just an example)...
  18. Phil

    2 Way Audio No longer working DS-2CD2387G2-LSU/SL - Firmware or configuration error?

    Ahem, quoted without thinking [embarrassed face]. We'll reply and see if we can get a more logical version / response ...
  19. Phil

    2 Way Audio No longer working DS-2CD2387G2-LSU/SL - Firmware or configuration error?

    Quick update from Hik UK Tech Support to @Kyle - who is currently on holiday: I am writing to update the progress. We are going to release the HikConnect 5.0.3 which has this bug fixed. The team is in the testing process so the release of the new app version will be soon.
  20. Phil

    Only channel zero can be accessed on ivms?

    Are all the cameras the same model? What model(s)? Are all running the same firmware version?
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