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I think that you are pretty much at the end of the road :( The response from the manufacturer seems plain daft. Maybe you can contact the reseller that you bought it from? Apart from that, it's not a brand that I have ever come across so I don't think anybody here in the forum will have a...

Hikvision's online checker to verify their Authorised UK Partners is now working again:

Just a quickie to note that Hikvision Partner verification checker is currently down :( We ARE still an Authorised Hikvision Partner. Nothing has changed. We noticed on Friday that the verifier was not working. We reported it. They seem to have taken it offline whilst they resolve the issue...

FYI:

Also, make sure that you are providing sufficient power for these cameras: (if your NVR is powering many cameras, it may struggle)

Just to say, if you set your NVR to 'overwrite when full', then once the HDDs have filled they will always and forever appear to be full - this is normal :) The NVR is overwriting the oldest recordings. It's keeping everything since on the HDD, and only overwriting THE oldest. Hence, always...

Apologies that nobody has responded to the OP. It is likely to be Network Settings, Gateway Address, DNS, etc. If you tell us more about your setup: Model numbers? Firmware versions? Symptoms? I am sure that somebody will be able to offer support and get this resolved for you.

There isn't a native Hikvision solution to achieve this. I recall that people have put-together workarounds with the Hikvision cameras in the past. If you have purchased Hikvision hardware, and would like to pursue a solution to this, then please provide the details of the model numbers of the...

What firmware version are you running now?

Just to note that we suspect that the above answer by @MackJill is AI generated via chatGPT. Same applies to their only other Post. Both Posted within 30mins of becoming a new member here.

A 2.8mm lens would deliver a wider field of view. Therefore, likely worse for your application. Manufacturers used to state the minimum focal distance in their specs, but seldom do now. I'd guess that one of the cheap App-only mini PTZ cameras (typically offered by Amazon) would suit you well...

This is the old thread that came to mind: https://forum.use-ip.co.uk/forum/threads/how-do-i-connect-a-hikvision-camera-to-a-synology-nas.629/#post-1178

IIRC there's a Hikvision document attached somewhere in the forum regarding recording to NAS / setting-up and mounting drives that may help you with this. (sorry, too busy to hunt it down myself right now)

EOL = End Of Life (this generally means when something is no longer sold) EOS = End Of Support I think that committing to 5yrs support after EOL means that if say new firmware is needed to ensure a security patch, then a device that has not yet reached EOS will be patched. Beyond that date...

Here's a sample screenshot from the Software Support search: (it's a bit fickle, you have to accurately enter a correct model number in the proper format)

Hikvision have just released a statement on their compliance with the new UK PSTI Act (attached). And also provided a link to a new product search service where you can check the 'Best Before' / end of support dates for each product: PSTI-Software Support We've only just seen this. I am...

Yes, most Hikvision IP cameras will allow you to install a microSD memory card for recording and can be added directly to your network. We would need more information about the application / scene to recommend a specific model. Typically, a turret camera suits well, but there are now subsets of...

@ Hikvision If you are reading this, please take note and act on this feedback. The above are four long-term forum members with a huge amount of experience with Hikvision equipment. Collectively between these four members there are 4,600 forum Posts here on Hikvision topics!! If THEY are...

Do they disconnect at all times of day? i.e. this doesn't only/mostly occur in the dark? Do they always show the correct time?

Do you know what versions you moved from to please?