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  1. Phil

    CCTV Sansco box not working - what would be a suitable / better replacement?

    Can you share any info on the cameras please? They will determine what the box needs to be / what will work with them.
  2. Phil

    Old house has cctv coax cameras, how can I use them?

    To be honest, It's very likely a lot more effort than it's worth :( The dome cover on the camera in the photo is in a poor condition, and unless you replace that you'll see pretty poor images (especially at night with internal IR LEDS). The cables have been chopped short - they will be a pain...
  3. Phil

    No live video on warm weather?

    I'd probably throw-in a temporary replacement network cable to the camera and see whether that resolves the issue.
  4. Phil

    No video on hikvision camera?

    Probably not. Some models allow power transmission options such as Power over Co-ax. What model are your cameras please? I assume that it all did work, and has been installed for a number of years? Were the IP cameras added more recently? What model DVR are you using?
  5. Phil

    Privacy mask keeps turning itself off?

    It's important that you confirm this. Then we can be sure that you are using appropriate firmware.
  6. Phil

    No video on hikvision camera?

    I don't think you'll be able to use POE with your analogue cameras. I assume that you have some separate power source for the two IP cameras, such as a POE switch?
  7. Phil

    No video on hikvision camera?

    If you haven't increased the number of cameras that your single PSU is powering, then perhaps it has degraded and is struggling. You could test by disconnecting one or two cameras and seeing if all the others continue to work well, and whether issues return as you reconnect those. As per...
  8. Phil

    Setting up remote viewing of Hikvision NVR (DS-7604NI-K1) using Xiaomi Ax3000 router and No-IP for DDNS?

    Just to check, before anybody provides assistance to you to achieve this setup, that you are conscious that you will NOT be able to receive PUSH alerts in the Hik-Connect App if you set it up as you describe?
  9. Phil

    No video on hikvision camera?

    How many camera power supplies are you using? e.g. maybe just one supply for all the analogue cameras?
  10. Phil

    DS-7604ni-k1/4p NVR picking up HiLook IPC-T259H-MU camera but no video?

    Use the same gateway address for all. But set a different IP address for each.
  11. Phil

    AX PRO AX Pro Outdoor siren daily notification "Expander Power Failure"

    You can contact Hikvision Tech Support in the UK here.
  12. Phil

    Hik-Connect Hik Connect Preset not showing for secondary user?

    Are you both using the latest version of Hik-Connect? App Store Android or IOS? Both phones?
  13. Phil

    iVMS-4200 VCA search greyed out?

    Are you using the latest version of iVMS-4200? https://www.hikvision.com/en/support/download/software/ivms4200-series/
  14. Phil

    Hik-Connect Device decoding timed out? [7608N1-M2]

    Are you using the latest version of Hik-Connect? App Store Android or IOS?
  15. Phil

    Deepinview DS2CD7A260/P-IPZ ANPR camera trigger issues?

    How have you currently configured the camera to trigger? Could you share some screenshots please?
  16. Phil

    Hik-Connect Trouble logging in to the 4500 App?

    Hikvision replaced the 4500 App with Hik-Connect several years ago - perhaps they have finally brought it to end of life?
  17. Phil

    Hikvision DS-2TD4228-10/W thermal camera cannot detect heat whilst panning?

    Will this PTZ allow you to configure a patrol of a series of preset positions and check the temperature at each preset position? I don't know if that is possible / will work - it's just a thought. Also, the total time to complete the patrol, allowing enough dwell time at each preset, may exceed...
  18. Phil

    Mounting Indoor/Outdoor Speed dome 5m/16ft high - Pole Mast?

    Hi @zane You definitely need a purpose-made CCTV camera column. These are built to be rigid and stable, which is vital when you are mounting a camera - especially if it has a zoom lens (otherwise you will experience camera wobble / shaky images). There's an array of suitable columns to choose...
  19. Phil

    Poor quality audio with electrical 'buzz' on IP AV on IP-over-mains?

    Good audio is really hard to achieve. The microphones built into the cameras may not be adequate. I guess Step ONE is to throw in a long network cable as just a test, to remove the Powerline adapters from the system, and see if the audio is then good enough. We once installed CCTV at Police...
  20. Phil

    CISCO SG110-16 - poe supply lines

    It does seem that you have the version of the switch that does not provide POE power :( Also, there is a 'handshake' between the POE switch and the POE-powered device e.g. the switch will test first whether the device can accept POE power, and will only supply POE power if that check is successful.
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