Recent content by Kyle

It's not a common issue that we're aware of, but I'd guess that the problem is linked to the camera itself rather than the NVR, or a compatibility issue between it and the NVR like @codlord mentions. It's still worth checking the camera's own setting and making sure it matches whatever's set...

Sorry, DVRs and NVRs don't usually have hard reset buttons, so the only way is to log into it. If you power it on and connect it to the network via ethernet cable, can you see it in the SADP tool?

Hi, answers below for you - let me know if I can clarify anything :) Yes, but not if you connect it to the NVR directly, you will need to add it across the network via IP address so that it has its own internet connection (to work in the mobile app). When you add it to the NVR, the NVR will...

Hi @kargaburun - just to confirm, have you set up motion detection on the NVR / VMS as an event for that camera? We're not familiar with exacqVision, but you normally need to have motion detection set-up to trigger the motion-based recording. You could test continuous recording too, to rule...

You should be able to add the Hikvision camera as an ONVIF camera if nothing else, which will add it to the NVR as a 'dumb' camera and let you view it in the app. Annke products are OEM Hikvision products, so the complication is that Annke will have its own firmware, which isn't necessarily...

Make sure you're not using any VPN software, all 'shields down' (antivirus / firewall could be blocking it from working properly), and with your NVR directly connected to the router via network cable if you haven't already. Which version of SADP are you using too please? Just to clarify, have...

Sorry, there's no firmware that we know if that might work - it looks completely different to all of the models we supply and I can't see anything in the download portals. Hikvision Support or your supplier may have a better idea. If you're able to change the Hik-Connect server address on...

Hi @ken_nx, unfortunately, I believe that NVR model is specific to the Chinese market - we have never seen this model in the UK or Europe, and there only appears to be a Chinese product page for it. So, I think there will only be Chinese firmware available for it. If you speak to the supplier...

Hik-Connect V6.4.200 has just been released for iOS and Android... You can update it for iOS devices via the Apple App Store: https://apps.apple.com/us/app/hik-connect-for-end-user/id1087803190 It looks like it hasn't yet been released on the Google Play Store, but it can be downloaded from...

No problem, thanks for letting us know. Did loading the old firmware back on via the Batch Config tool fix it?

Sorry, I'm all out of suggestions other than hard-resetting. If you contact your supplier, they may be able to get Hikvision Support to remotely connect and extract some debugging logs (I'm not sure how they would do so for time sync issues, though).

Do you have a separate POE switch that you can connect the camera to? If you do, connect the ANPR camera to that, as the Batch Configuration tool will then be able to find it for you to try and load the original firmware back on to it.

It's weird that you're not seeing those options in Brave, but we've seen menus/buttons missing before in different browsers... You could try reinstalling the plugin, or give Firefox a go? These are the settings to have a play with in Edge too, which may be blocking the download...

Do you mean it is not showing on the online devices list at the bottom? You'll probably need to click the arrow button shown below to pull this up: If not, make sure you are not running any VPN software, any firewall and antivirus software is not blocking Batch Config from running properly...

Try the Batch Configuration Tool to do the upgrade (add your camera to the device list, and select it, and then use the Upgrade button at the top of the tool). It's normally quicker than logging into the camera and doing it - make sure you're uploading the 'digicap.dav' file too.