Recent content by Jenny Homewood

On reviewing the NVR recorded camera footage , it recorded correctly for a few days, and then left a big gap where - when reviewing the footage - it was showing old footage (the attached photo will explain: looking at late morning, all was ok, but then in the afternoon it was showing...

OK, I have disabled the other camera and will now have to wait a few days to see what happens. Crossing my fingers!

Just checked the NVR to look at some footage, and discovered it was not receiving a signal from the PTZ. It appears that after changing the port to 8000 yesterday, it recorded for approximately 7 hours, and then stopped receiving a signal. Back to square one.

OK, I have now changed the device port to 8000 on the NVR, and I shall have to wait a while to see if it continues recording. As you know, it usually records perfectly for three or four days, then suddenly stops recording. So I shall keep checking it everyday to see how long it goes. I...

First of all, thank you for taking the time to try and help me. I attach two photos from the NVR screen, and from those you will see it connects via ONVIF. It does have a static ip address. I have just had to re-enter the password again this morning. I have an identical camera (stream...

Thank you, Phil, for your suggestions. Unfortunately there is nothing on the NVR nor in its software to identify it. All I was trying to establish was whether the problem was camera related or NVR related. For instance, at the moment the NVR says it is recording the cameras footage, which...

The cameras all go into a switch in the loft, then into the router, then into the NVR.

The NVR is wired into the network, but I don't think it is Hikvision.

SADP only sees the three cameras, not the NVR.

Sorry I can't give you that information as the NVR has no identification on it, and all I can find out for the camera is its serial number, which is 20140419CCCH460397509. It is build V5.1.6 140409. All this stuff was put in by previous owners and it looks like it is all grey market...

My Hikvision records to the NVR for about three or four days, and then the NVR stops recording and asks for authentication. I then re-enter the camera's password, the NVR recognises it, and it starts recording. Does anyone know if this is a problem with the camera or the NVR? Any help...

Just discovered this morning that the camera's password has changed overnight, although the camera is no longer online. Interestingly, when I used the password reset helper, it found two "admin" accounts. Once I had got back into the camera, I could only see one admin account. All very strange.

Thank you for info, sounds like there's nothing I can do.

Thank you so much for that, I can see the camera listed on the page. One question though, the current software is all in Chinese and I have to get google to translate it before I can do anything, which is OK. But if I update its firmware to this new one, will there be any conflict being that...

I cannot find new firmware for my Hikvision speed dome DS-2ZMN2007-JKB which is running V5.2.7 at the moment, and keeps getting hacked. I have had to take it off line. I don't know who the supplier was as it was on the house when we bought it, so cannot go back to a supplier. I have looked...